Mercure Hotels in Avignon

The hotel is a few hundred meters walk from Avignon Central Station. It is very close to the main street of the old city and is very convenient. The hotel has an outdoor swimming pool that is suitable for children, and there are table football, billiards and other toys for children in the lobby. There are water dispensers on each floor with ice water supply. The room size is okay, just right for a family of three. English is very good at the front desk and the waiters are very enthusiastic. It's just that a blue sweater in a friend's room was probably taken away by mistake among the towels, and it was not recovered in the end.

One tiny elevator, many stairs, and outdated magnetic key cards that too often don’t work, spoiled my first positive impression. One morning I came down to the reception three times and eventually the receptionist went upstairs with me to help. But I almost missed my paid tour. The front desk and house keeping staff was always smiling, pleasant, and willing to help. The room was small yet charming, very tidy and clean, with a great view of the central square. Windows with good insulation so the noise from the street was minimal. The bed was comfortable and the bathroom small but with a tub! The breakfast hall was gorgeous and the breakfast decent, with mainly French pastry and desserts, besides cheese, ham, pastry (breads and sweets) and some fruit and vegetables. Besides the renovated facilities and excellent location, there is no pool, sauna, spa, gym or any other amenities that would qualify this as a 4* hotel. Also, I forgot my iPad in the room safe when I checked out. The hotel contacted me and offered to send it to my new destination. However, they did not actually send it by express mail even though they said that they did. My iPad arrived to Montpellier after I had already left. I waited for it three days ( it’s 1h away) but because they didn’t check the SEND ON SATURDAY option on the mailing form, the device spent the weekend in the post office. The fee that they asked me to I pay was 37€ because as they said it was sent express mail and with insurance - however when I asked the hotel in Montpellier to send it to Barcelona (another country and 3,5h away) I paid almost the same amount!? Plus the hotel used “peek’in” service so I immediately had insight into the delivery progress online. The worst thing for me was that they kept on sending emails insisting they were right and tried their best to help, instead of admitting they made a mistake. I appreciate their effort but it’s better to work smart rather than hard. Instead of having to thank someone for trying I need my iPad delivered to me on time. Perhaps there are too many women in the management that are taking things too personally? 🤷🏼♀️

The room was very good, and felt like home. The location was also very good. Turn left from the train station and walk less than 100 meters. The city wall was across the road. The breakfast was also good. There were many bus stops around, and you could walk to the attractions. It was also very convenient to take the train to Arles. We arrived at around 10 am that day, put our luggage at the hotel, and took the train to Arles. We returned at around 3 pm.

The hotel is in a small city with the most beautiful trip this time. The whole city only needs to be walked. You can enjoy the rich ancient architecture scenery around, and friendly customs. Good restaurants are all around. There are few bars and very lively, everywhere. It is a beautiful view, the air is particularly good, and the moonlight is beautiful at night. The hotel is a 400-year-old building. A small hotel is directly built and connected. It also has many years of history. I like these poplars, pine trees, etc., looking at the inner garden. It’s also very comfortable, and I also feel why the French can read a book on a sun lounger and drink a cup of coffee. It’s a day. When it comes to the beautiful breakfast environment, looking at the landscape through the glass, it is also a European-style breakfast. The quality is also available. , The room is very special, first is a cloakroom and toilet, and then into a bathroom, the bed and a sofa, the sofa is English style, very comfortable, the terrace is a glass door, there are windows separated by adjustable size switch, Very satisfied, come again if you have a chance, I will also recommend this hotel

It is relatively close to the train station and bus station, and there are many restaurants and bakeries along the way, and Carrefour; the most important attractions are basically within 500 meters, which is convenient. I especially like that they give out two Aix's special marzipan every day, which is beautiful and delicious.

Everything is very good at the hotel, the decoration and sanitary conditions are not bad, but there are big problems at the front desk of the hotel. Not all front desk staff, but a thin middle-aged man on duty between 10pm and 11pm at the front desk was very rude. When he returned to the hotel at about 10pm on January 7, 2022, he found the door closed and rang the bell, but there was no one at the front desk. So I pressed the bell a few times, and after a while the tall, middle-aged man on duty came to the door and yelled at me as a customer, then argued with me and accused me of ringing the bell as a customer almost woke the hotel (After telling another front desk staffer the next day, the staff said the ringing was displayed on the phone with the front desk and staff, and strangely, the staff member didn't hear me through the phone while ringing last night Wait a minute, so I rang the bell a few more times). I was uncomfortable expressing the staff's attitude and the yelling seemed to be treating a madman, who replied, ”Yes, it's treating a madman.” In summary, it is not so simple to ring the bell. The professional accomplishment of the staff, and the waiting for people to receive things, obviously do not meet the needs of the hotel staff, and the face of different guests obviously feel racial discrimination, have complained, Waiting for a response from the hotel. Think twice about booking this hotel, and meeting the thin high school man can be extremely uncomfortable.

Awesome antique hotel, located in the old town gate, very close to the main attractions and business districts, valet parking, very warm and welcoming service. The hotel is very charming, and the afternoon tea in the courtyard is very comfortable. It can be said to be the first choice for visiting Avignon.