Macdonald Morlich Hotel at Macdonald Aviemore Resort

Service at reception was great and on realising we had a lesser standard room than what was booked and paid for we were swiftly moved to a better one. Service on entering the restaurant both times was poor and we were left standing both times ignored by a few staff. Hotel is tired and needing upgraded in most bits and the disgusting cigarette ashtray on entering the back door was overflowing and not emptied during our visit, not a good look at the doorway.

I booked a Deluxe room in the Morlich hotel for myself and my mum. After previously staying twice in the Highland hotel, I decided to book the Morlich due to this hotel being refurbished and having a walk in shower for my mum. On arrival we parked up close to the hotel, unpacked our luggage and headed inside to be told we were not in this hotel, we were staying in the Highland hotel. I showed my confirmation and was told the Morlich hotel was fully booked with a conference and were sent over to the Highland hotel. At the Highland hotel reception I was told the Morlich had been fully booked with a conference for over 1 year. Despite this the Morlich hotel was showing as available on the Macdonald website and I could have booked it then and there in reception. We were directed to our room which meant taking our luggage back outside to access a different part of the hotel, only to find the key card did not work. After another trip to reception, we entered the room to find it resembling an old people's home and with no walk in shower. I went back to reception to request a different room and was offered a "family room" that consisted of a double bed & a put up bed with the same care home decor. At this point I was looking for alternative accomodation online, I saw the other hotel on resort (Aviemore hotel) had availability and asked if we could be moved into that hotel, I was told that hotel was closed at this time of year. If the Aviemore hotel is closed and the Morlich is full, why are they still being advised as available to book. I refused either room offered to us and eventually was offered a suite with twin beds and a walk in shower. We had to wait for the room to be cleaned and we're provided with a complimentary drink in the lounge while this took place. The room was very nice , although when we got into the room they had not split the beds into twins, so yet another visit to reception to get this quickly rectified. We did enjoy our stay and I do like the Macdonald resort, I visit Aviemore regularly but have never dared to book here again because you just don't know what hotel you are going to get.

This hotel is shut and the first we knew about was when we tried the front door and it was locked. Went to highland hotel and found out we had been moved to this hotel. Some of the other hotels looked shut too, but they are still selling spaces in the shut hotels. Aspects was the only restaurant open. With some many buildings closed and no sign of any work being done on them, I think they are struggling. We also found the whole site is cold and doesn’t seem have much heating on. We visited the shopping centre and it was cold. Our room was cold and only had a radiator to heath up the room. Went to Aspects for dinner and it cold. Walking around the hotel and it’s cold. I appreciate it’s November and it’s not warm outside but the lack of heating is a major issue.

Don't get me wrong, this is a beautiful hotel, the rooms are exceptional and the attention to detail in the rooms is above and beyond that of most hotels BUT they only have one lift and it was broken. We were a bus load of 47 people and the poor young man ( John ) that had to haul our bags up to the second and third floors was to be commended. It was not in his job description. The grounds are amazing and it's a very short walk to town. Dinner at the hotel was good, trying the Haggis is a must.

Hotel very tired in need of a full refurb. Room good size but again tired. Had to ask for table to be cleaned in bar even although they had just opened up. A hoover round would have made a difference too. Staff pleasant and restaurant (Italian) was very nice. Breakfast was plentiful but not the best quality.

A lovely setting among trees & very clean room. Has tea kettle. No wash cloths. Needs rubber mat in shower. Bed was comfortable.. Food - had a nice dinner that was as organized as possible for a crowd. Breakfast- was very good. Especially Enjoyed porridge, yogurt, fruit & eggs. was happy to see the liver type of brood coffee. It was efficient and tasty. T he birds are so wonderful I can hear them inside the room..