Hermosa Hotel

I’ve been coming to Catalina Island since I was a kid, but I had never had the opportunity to stay at hermosa hotel. This time around I am married, expecting, and decided to bring our paw babies with us to our baby moon. My husband and I loved it and will be staying here again. It’s minutes from Vons and down the street from my grandpas home. I would recommend Hermosa hotel to anyone planning on coming.

Very interesting historic property. Clean rooms, kept decently up to date. A/C worked, which was crucial to comfort even in April. Kitchenette was nice to have. Upper floors are accessible by stairs only, so mobility limited persons should check for lower level room availability. Some rooms are reportedly *******, if you're into that sort of thing. Though the hotel staff and I are skeptical.

The picture and description of the room was definitely deceiving.We were able to check in early and the guy that checked us in said all of the rooms are all the same but different lay out. As soon as we got in our room we were surprised how small the room was. There was only 1 outlet near the bed. The nightstand was at the foot of the bed so there was no way I can set up my medical device I need to use for sleep. So I went back to the front desk to ask for another room because I needed a nightstand next to the bed. The guy was like is there a way you can move the bed or reconfigure the room so you can use your device? Then he proceeded to say well as long as you didn’t touch anything in your room I can try to look for another room? That’s what pissed me off? Of course we touched stuff in the room he checked us in that room and how were we supposed to know that room wasn’t equipped with the most basic necessities. And why should we have to reconfigure our room? We’re the guests? What kind of customer service was that? I asked to speak to the manager and she wasn’t too friendly either, kind of a dry personality. She handed me an extension cord and asked if that would work? I said no it’s not gonna work and I wanted another room. She agrees and said she will call us when the room is ready since we checked in early. My BF was tired and seasick so we decided to stick it out. We reconfigured the room ourselves and used an extension cord. The drain in bathroom was also clogged.