Australind Tourist Park

3 weeks after camping at this caravan my card was incorrectly charged $250. I rang the tourist park immediately about the charge. They advised the charge was my outstanding balance. I let them know I paid cash on arrival. They then asked for a receipt, which was long gone if I was given one, and I was told that I did not have proof I had paid so therefore they wouldn't be returning the money. I'm so disgusted in the way this was handled. They didn't consider for a minute they had made a mistake. So many discrepancies and they didn't care, for instance: - Normal procedure is to pay balance on check in - Why wasn't it discussed during my stay? - They had already deleted their video footage because it 'had been too long' - No warning or chance given to discuss an outstanding balance, no phone call, no email

Terrible place. It is right on the highway and the van sites are so close together, you can hardly move. The bathrooms were dirty and not cleaned when they said they would be. There was toothpaste in the sinks and mud on the floors. Big, kids play area in the middle of everything and the trampolines are open till 9pm! Care factor zero by the reception.

Stayed in a motel room. Very friendly on booking in and appreciated the numbered vehicle bay. Great size, queen bed and every thing needed for comfortable stay. The only down side they need a bigger television as the one in the room is so small. I would also suggest if a light sleeper may not be to your liking as a think a herd of elephants were above us. We would stay again but I had asked that all our details for our credit card be deleted when we had left, this never did happen. I emailed to book again at end of the month and waited for invoice to come through which I did not receive. I then emailed on the Monday morning and suggested they just attach the invoice by replying to my email and I did get the invoice. On checking to see I had enough money to pay for my booking I noticed a debit by this park. I sent them an email asking did they take money from the Credit Card I had used on a previous stay and they said yes as they needed a deposit. I said I had no knowledge of this transaction and I had not authourised it at anytime. I also said I had asked for my credit card details to be deleted from their system on my last stay and it seems it had not be done and someone from the park had taken money from this credit card. I again asked who had accessed my card but they did not tell me on several requests. I then asked for Owner or Managers email which was not forth coming, I then received an email from a Manager Kathy saying they had cancelled my reservation and would refund the money taken. I was gob smacked that she did this. I am still worried about the security of my Credit Card details so have called the bank and let them know what happened and cancelled the card. (If anyone should doubt what I have written I do have all the emails to authenticate.