Lake Austin Spa Resort - All Inclusive

Just returned from a 2-night girls’ trip to Lake Austin Spa Resort, and it was absolutely unforgettable. From the moment we pulled up, it felt like we were stepping into a peaceful, luxurious retreat—exactly what we needed to reset and reconnect. The spa is world-class. Our group booked a mix of treatments (massages, facials, and aqua stretch), and every single one was fantastic. The blue relaxation room made us want to stay there forever. They even accommodated us for side-by-side treatments so we could chat and unwind together. The setting is magical—lush gardens, hammocks, and lake views everywhere you look. We had so much fun catching up in our robes between spa sessions. The farm to table dining is delicious and we enjoyed dining al fresco with lake views. Lake Austin Spa is a perfect balance of pampering and play!

I have made 6 phones calls/voicemails/messages to the general manager about a refund. None of my phone calls have ever been returned. I did speak to the general manager one time and she said that she would give me a partial refund. The partial refund has never been applied. Not sure why she still has a job there if she can't call me back and lied to me about the refund. I was told she was the escalation point. The rooms are old and outdated. The rooms smell like mold and mildew. They put a diffuser in the room to cover the musty smell. The fragrance from the diffuser is overwhelming and caused a headache even after the diffuser was removed. Even though I booked a king room, all they could offer me was room 18 which had 2 queens. The room had a sloped floor due to foundation issues. The TV did not work. The lamp did not work. The shower door did not go all the way to the floor and I stepped out into 3 inches of water on the floor due to the inferior shower door. The garden library smells like mold and mildew. The food was fine - not organic, some processed and ultra processed food is available. The chef was extremely pleasant and took great care of me. The staff seems to work hard and is very professional. Unfortunately, the staff has no authority to resolve complicated issues or financial issues - so nothing gets done. When I was onsite, I was told the general manager was unavailable and it could be hours or days to hear back from her. Again, 6 calls to the general manager over 2 weeks and nothing has been done. No email, no phone calls, no refund, nothing. The general manager ruins all the hard work her employees put in. This is not a wellness hotel. This is a toxic environment with a mix of chemicals and mildew/mold in the rooms. There are many other better options in Austin to spend your money at.

To the Executive Team at Lake Austin Resort and Spa, When I arrived in my room I was hit by a strong fragrance coming from a diffuser. As someone who is sensitive to fragrance I immediately removed the diffuser. But as I continued to stay in the room the fragrance gave me an immediate headache and moving towards I migraine. I went to the front desk and asked for a new room. I was told all the rooms have diffusers in them. I asked for a refund since I was unable to stay in my room and was denied. Eventually I was given a room without a diffuser and with a strong musty smell. Obviously, the diffusers are used to cover up the musty smell. Lake Austin Resort and Spa sells themselves as a wellness hotel but the truth is they are concerned about profits and not concerned about my wellness. The fragrance is chemical based causing hormone disruption and endocrine disruption in all of the rooms. Wellness it not top of mind at this place. The rooms are old, out of date, and need an upgrade to match the price they are charging. Since the use of diffusers are standard in each room, I will not be returning. This ruined my weekend.