Baymont by Wyndham Austin University Area

酒店比較老，比較舊，比較破

Clerk charged everyone extra money at check in. No parking except for handicaped spaces. Bathroom sink clogged with standing water in it. Shower was luke warm at best. Toilet seat broken. THE list goes on.

I booked a room with a fridge and microwave. I checked in and the room doesn’t have a microwave or fridge…BUT DOES HAVE ROACHES and ANTS! Room 242 has roaches and ants. I let the hotel clerks know at the beginning and ending of our stay, and they didn’t give me another room to stay in. BE ADVISED HOTEL STAFF KNOWS ABOUT THE ROACHES AND THEY ARE NOT TAKING STEPS TO GET RID OF THE ROACHES! There are lots of cracks in the ceiling, walls, floors and doors too. People were noisy at night when it should be quiet hours between 10pm and 7am. People smoke cigarettes to close to your room door so you smell it too. There was broken glass on the steps, walk areas and parking lot. Breakfast is continental not hot breakfast and get there early or the coffee and food runs out quick. The utensils are not in plastic and uncovered that’s not sanitary. The microwave in the common area was old and filthy. I won’t stay at this hotel again. Housekeeping was courteous and changed our towels daily. Maintenance fixed our dying battery on the door very quickly!

Beware when you reserve the room. Not all the rooms have microwave and mini fridge. The breakfast has very limited choices. All the bathroom towels have stained on it.

Breakfast availability and choice was terrible. No Ice in ice machines for 3 days straight. No towels or toiletries service provided for 3straight days. Staff had no cups or ice when I asked at front desk. Loud people and music around much of the night. Would be unsafe for frail, older, or women who don't know boxing or karate, etc. overall poor!!!

We were disappointed by the location, service and felt cheated as breakfast was included but no breakfast The pictures placed online does not indicate the reality of this place, I tried to call to Baymont customer service but was asked to talk to *******