Ponsonby Manor Guest House

房間非常小根本不夠20㎡。入住兩天從來沒看到過房主還是打掃衞生的人給我們的房屋鑰匙才能入住，走時我們將鑰匙留在床頭櫃上。旅店沒有任何服務，垃圾不給倒毛巾不給換實在讓人有些失望。

We arrived at Ponsonby Manor at around 2pm , we rung the bell on the front door but no answer, as the door was open we went in to the hall entrance, again no one was around to meet us, we waited a while but no one appeared, then we heard someone hoovering upstairs, i shouted hello but still no answer, i decided to go upstairs and try and speak to the person hoovering, when i spoke to the lady hoovering in the room she asked who i was and i told her i had a room booked here, the lady was a cleaner and said, oh you must be in the Penthouse Verandah Room, she then showed me to our room, i was shocked when we entered the room, it was the smallest room i had ever stayed in and you could just about walk around the bed, no space for our two large suitcases and bags, the room opened out to a small verandah with a nice view to the Sky Tower, the only good thing about the room, however, this was hardly a Penthouse, more like a Dolls House it was so small. The bathroom was also extremely small and you could hardly move around in there, the sink , toilet and shower were all on top of each other, ridiculous. The lady/cleaner told me the wifi password then disappeared, no other information at all. I checked the drawers in the room to see if there was any information about the property and local area, buses, restaurants etc but there was nothing ? Very poor in my opinion. Another thing that really annoyed me before we arrived was that I had received a pending charge of £607 on my bank account payable to Hy Holdings Limited, I had no idea what this charge was for and that it was a scam until it was fully deducted out of my account three days before my arrival and then changed names payable to Ponsonby Manor, I was so annoyed how this transaction took place without any prior notification this was going to happen, on the terms and conditions of payment for Ponsonby Manor, it states you will be charged in full if cancelled 5 days before arrival or a no show ??????? WELL, we shouldnt have been charged for our entire stay until arrival, very poor communication indeed. And who is HY HOLDINGS LIMITED ???? Confusing and misleading !! The next day i waited for the owner to arrive to speak to her, My wife and I told her about the misleading way that we were charged three days before arrival and to a random name that didnt correspond to Ponsonby Manor, the lady owner was not apologetic at all and didnt give us any explanation on the way we had been wrongly charged before arrival and to a random company name. Just made pathetic excuses about being short staffed and she doesnt have time, We also told her about our arrival with no one to meet us and no information in the room, again just poor excuses from her with no appology . To top it all off the following day we over heard the Lady owner talking to a workman in her garden , she was talking about us and was very rude about our the complaint we had made to her, little did she know we could hear her talking below our V

The Guest House has the same address but is called different now. You will find it under the Name Ponsonby Manor Guest House. We were here for our start to a trip through New Zealand. It was just great. Friendly staff, good atmosphere and everything you need in the neighborhood. We will definitely come again.