Holiday Inn AUCKLAND AIRPORT by IHG

This is an excellent hotel for transit. 4 km away from Auckland international airport. We arrived by Uber for nzd 18.

We arrived at around 10:30am and requested an early check in, as we had a 5:00am flight the following morning. We fully understood that the standard 1500pm check in time applied and that any early check-in was subject to room availability. We therefore appreciated the hotel accommodating us with a room at 1230pm. Unfortunately, the room was not ready to the standard we expected. We found an empty bottle on the floor, and the glass door/window could not be locked properly. Although, we requested a room change, we were informed that none were available at the time and maintenance advised that the lock would require drilling and screwing to repair. What disappointed us most was not the need for the repair itself, but how the situation was handled. The communication from the maintenance staff came across as abrupt when we were asked whether we wanted the repair carried out or not. We also felt greater consideration could have been given to guests, as drilling may not be suitable for those with allergies, asthma or sensitivities to dust or noise. Holiday inn has always been a brand I associate with consistent international standards, particularly from my experiences in South-East Asia. While we appreciated the hotel's flexibility in offering an early check-in, we do not believe this should come at the expense of basic expectations such as cleanliness, security, and a room that is ready for occupancy. Hopefully, this was an isolated incident rather than a reflection of the hotel's usual standards. Many guests arrive after long journeys simply looking forward to a clean, secure and comfortable place to rest. A little more thoughtfulness in both room readiness and communication would make a meaningful difference to the overall guest experience.

Found cockroaches and dead insects in 2 out of the 8 rooms and also the corridors. We reported it immediately to trip and they contacted the hotel for compensation but the issue nevertheless affected our stay.

The location was great. Easily accessible to aport within short drive.

Check in very fast Staffs are great Room on 2 floors and the staff move the bags to our room as there is no lift service) Room was spacious Bed are really soft and comfortable Two type pillows soft and hard Room cleaned Breakfast was an awesome kiwi buffet breakfast Food delicious The bar is great and there are a lot of beer options Price is reasonable

Good price, spacious room, Fast check in

I had a terrible experience at the hotel this morning. I went for breakfast at 9:30 AM, but there were no eggs left. The staff told me breakfast was finished, even though the scheduled time was until 10:00 AM. Additionally, dirty dishes were left all over the place, and when I opened my room, it had a very bad smell.

Comfortable and warm room. Bathtub was a nice addition. Bus to the airport pulls up right outside

Very comfortable clean good having bus from airport to motel as well food on hand very happy cheers Vicki