Tanoak Hotel

I loved our stay at Tanoak hotel. Away from the hustle and bustle of the city, one can relax and unwind. The hotel service was amazing. Breakfast and dinner was amazing with a large variety to choose from. The pool area is great and there is a shuttle to the private beach area which has bars and restaurants.

房間很乾凈，周邊環境很好，食物味道很好，大廚和服務員都很熱情，還有一些表演活動，非常nice的體驗～

設施保養的不是很好，但房間挺大的，進出都有安保檢查，安全性可以

Very POOR MANAGEMENT ,,, TALKING IMPOLIT WE SHOULD CHECK IN AT 3 PM HOWEVER WE CHECKED IN AT 4:30 PM . POWER CUT OF FOR 6 HOURS . WILL NEVER GO THIS HOTEL OR ANY HOTEL FROM SUNRISE CHAINE . #sunrise chaine zero managment #tanoak sokhna zero mangement

This is the WORSE HOTEL EVER. Check in at 2; however we were checked at 6:30. Worse customer service. Power cut for 4h+ and gas lighting from the staff that everything is fine. OWNER AND MANAGER ARENT THERE. WERE CALLED AND NEVER CARED TO COME!

The hotel's rooms are grimy and unkempt, with stains on the sheets and a musty odor from the AC, I seriously can’t sleep. There is hair on the pillows and sheets. The pool resembles a murky swamp more with debris & sand very evident on the surface and floor. The staff exhibited a shocking lack of professionalism except for Mr Isaac who is doing his best but he’s surrounded by inexperienced and untrained people. Front desk and sales exhibited a horrible attitude displaying apathy and rudeness towards our concerns. The price point indicates luxury, not close to being a luxurious hotel. Hospitality is non-existent; we are treated like inconveniences rather than valued patrons. I stayed for a whole hour and still didn’t get a clean pillow after finding hair on my pillow, the room service went to the room close to mine to fetch me one and guess what, IT HAD HAIR! The lunch food was fine, in the dinner the food was bland and uninspired, resembling cafeteria fare at best. Very very un fresh seafood and shrimps. Overall, an utterly disappointing experience that I wouldn't wish upon my worst enemy.

Best hotel ever we enjoyed every moment of our vacation and our kids so attached to the animation team they are the best and the food is amazing we loved everything❤️👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

The hotel is small but nice, food is ok and place is clean, however very poorly managed. The fine details of making it a great place to stay were missing: Very loud music day and night, reception representatives and related staff need to be more helpful and need to get some training on customer service. Using the beach experience was terrible during Eid holidays!

Hotel is very expensive raising expectations of comfort and location, the website and description on booking sites give an impression that they have a beach. They don’t, it’s 10 minutes away by car and you have your make sure you take towels from the hotel with you, it’s super crowded, commercial with 10 rows of beach chairs lined up with a construction site behind you and the sea Infront. No privacy, very noisy as every other guest has their speakers on, not a place to read relax or just enjoy nature in. The hotel itself is in the middle of a residential compound, very much as if you stay in a suburb of cairo, the view is that of swimming pools or buildings and some greenery. Rooms are clean and basic, not fancy, which is good if you’re not paying for it, but since we payed a ridiculous amount per night we expected more in way of comfort, food quality and maintenance of rooms (maybe this price was inflated during the Eid holiday). The staff were nice and helpful, the entertainment in the evening was catering to different tastes and was not too loud which was a relief, quite nice actually. If you want peace and quiet take rooms looking towards the back of the hotel away from the pool which is a bit noisy. All in all it was a pleasant experience if it was not for the fact that guided by the cost we had set much higher expectations and felt tricked specially by the fact that it definitely is NOT a beach hotel. I looked up prices of front row, beach access villa rentals and found as a family needing 3 double rooms we would have payed one third what we payed at this hotel and would have gotten nature, beach, peace and quiet without compromising comfort. Again I need to emphasize that staff were really kind and helpful