Rakuten STAY Atami

Hardware hotelnya bagus, tapi kalau hari nonton kembang api mahal banget. Harganya lebih dari 2.000 per malam, tapi tidak mudah untuk mendapatkan kamar. Yang membuat saya tidak bisa berkata-kata adalah proses check-in otomatisnya sangat buruk. Saya menghabiskan 40 menit penuh di depan iPad saya. Operator tidak mengerti bahasa Cina atau Inggris dan tidak mengerti. Dia harus menulis informasi identitasnya dan alamat domestiknya. Semuanya harus direkam video dengan operator. Pastikan saya sendiri sebelum saya mengirimkan kata sandi kamar. Ini adalah pertama kalinya dalam hidupku mengalami pengalaman menginap seperti itu. Tidak ada pelayan di hotel, tapi untungnya pada akhirnya tidak mudah untuk menyelesaikannya.

No staff at the reception. All concerns and check in process will be done thru their online counters.

Although some people may feel that it’s a hassle to do online check-in without a ‘proper’ hotel front desk assistance, we didn’t have any issues. We could submit our personal details via our mobile phones anywhere anytime prior arriving. Then upon arriving, using the PIN sent to our emails, we could smoothly enter the entrance. At the lobby, there were tablets, for each guests to take their picture for verification to the information we had submitted beforehand. Then we were connected to a call centre which asked us some simple questions then it was done. We loved that there were free flow of hot & cold drinks, alcohol and non-alcohol, free flow chocolates/sweets/japanese nuts available. We were a group of 7, so we used the common space for our meals. The rooms were huge for Japan standards with a small sink, dining table attached. Each booking came with a car park lot. The car park is just a 2-3 minutes drive away and we just parked accordingly to our room number. I cannot be more pleased with my stay here and will definitely recommend friends to stay here.