The St. Regis Aspen Resort

Our summer stay (August '24, 3 Nights) at The St. Regis Residences in Aspen, Colorado, was nothing short of extraordinary. We stayed in a luxurious three-bedroom residence that perfectly balanced comfort and elegance, offering stunning mountain views and top-of-the-line amenities. From the moment we arrived, the exceptional service made us feel welcome and pampered, with Jocelyn, Jennifer, Matthew, and Conner providing personal attention that made our trip truly special. My three daughters absolutely loved the experience, from the cozy fireplaces to the free bicycles we used to explore Aspen. The central location allowed us to easily access the vibrant downtown, and the concierge team helped us arrange everything from hiking adventures to dining reservations. The St. Regis Residences provided us with an unforgettable blend of relaxation, luxury, and personalized care. Gino M.

I reached out to the hotel with a query in advance but didn't hear back even with follow up and ended up escalating to my Marriott Ambassador to prompt an answer. The hard product is pretty nice and there are a few special touches which are especially appreciated in light of the hotel not charging a resort fee, however management should be accountable for the lack of training and quality control over the service levels. Upon check in I met with a gentleman who had very poor spoken English and the language barrier was substantial. I say this as someone who has lived in multiple countries with English as a second language and been an English tutor for years. The additional time spent trying to clearly enunciate was unlike anything I've seen over my extensive international travel. The St Regis butler service is known for two major things, packing/unpacking luggage and serving hot beverages. It was fortunate I didn't have need for the first service as that was never offered to me. The two times I called for hot beverages they wanted to charge me room service for them and had no idea that this was a butler offering. The butlers were also ill informed about the hours of afternoon tea as well as the need to reserve at least a day in advance to set expectations. They were however endlessly trying hard and it was clear that where their service fell short, it was not to do with their work ethic, but simply because they've not been adequately trained. The suite I had had stained sheets and a bathroom tv remote that didn't work. The elite breakfast used to cover the cost of two continental breakfasts excluding tax and tip. With the raised prices at breakfast, you can't even get the price of two continental breakfasts per room. When you spend $23k+ and 100 nights at a hotel chain to maintain Ambassador status and they can't even extend their own promised included continental breakfast, I'd be curious to understand how they expect guests to stay loyal. The spa was a continued theme of service disappointment. The spa is newly renovated and prices are steep. I was looking forward to taking advantage of the facilities and making a day of it to try to get bang for my buck. At dinner, the night before my treatment, I was called by the spa to be advised that there was no water at the spa and while my treatment could go ahead, the facilities would be unavailable. I expressed my disappointment and was offered a chance to re-book but as I was only there for one more day, that was the only opportunity. So I made new plans for the day. Lo and behold when I checked in shortly before my spa treatment was due to start, it transpired that the facilities were working well and despite knowing I wanted to make use of them, they did not call me to advise they got them working again. This left a really bad taste in my mouth. The hotel did not consider it warranted to contact me about the disappointments when I outlined them in the hotel survey so it's clear

Received an extremely impersonal email from the hotel saying that our November 2024 reservation would be cancelled due to the hotel being closed for "maintenance" during our dates of stay. This stay was part of a longer vacation we had been planning for several months. Offered no additional compensation and barely an apology for this extreme inconvenience, other than to re-book at an inferior property at the suspiciously inflated rates. I would never consider staying at this property ever again simply based on how this was handled.

What a wonderful hotel!!!!! The service, the rooms, the attention to detail was just outstanding. A particular thank you to Leslie at the bar and to Garzon in the restaurant. They were just great Everyone else was just fantastic. It is well worth the money. Thank you!!!

From the moment we arrived at the St, Regis Aspen Resort, we were captivated by the impeccable attention to detail that defines this luxury destination. The valet service was exceptionally accommodating, swiftly handling our luggage and ensuring it was delivered to our room within minutes. The front desk staff were equally impressive, offering helpful and warm assistance that set the tone for our stay.

So far, this stay has not met our expectations of The St. Regis Aspen... 1/19/2024 — Friday • This is my 27th time here, though not every time to this hotel. Typical stay is five or six nights, usually six, so we do consider ourselves regulars. • Although we checked in at almost 3 AM on our first night, they were very clear that if we didn't show up they were going to charge our credit card about $1700 PLUS TAX for one night of missed stay, so we did something kind of stupid, which was to rent a car and drive over Vail Pass, the Eisenhower Tunnel, and Glenwood Canyon — which was treacherous and stressful, and took just under seven hours from Denver international airport. • And of course, you-know-who had to listen to a barrage of comments about my bad judgment. • In the end though, I was complimented with doing a safe and competent drive, although my body is stiff and I don't feel great. • That first night (1/17/24), even though the thermostat was set at 71°, heat just kept pumping out and it was 81°F in our room, very uncomfortable, so we asked for some repair...maintenance guys spent a couple of hours in our room with us yesterday and this morning when we got up it was 53°F in here and so cold that I had to turn on the shower and the bathtub hot water just to get a little heat into the room which promptly steamed up everything as one might imagine. Basically we went from heat that doesn't shut off to air-conditioning that doesn't shut off. • There also was an incessant chirping coming through the wall from the next room, 515, and it apparently was a smoke detector but constant chirping and not just every minute or so like happens at home when a battery is dead. • Our other complaint revolves around the newly imagined spa, because we are used to spending about 20 minutes just going into the Jacuzzi for 10 minutes and into the sauna for 10 minutes as a complimentary benefit, given our titanium elite status with Bonvoy and our previous Platinum status with Starwood. And we only do that maybe three of the six nights we stay. However, they will not accommodate our request and instead want to charge us $90 each to sit in a Jacuzzi for 10 minutes. And, there is a 22% mandatory gratuity on top of that. This is not well run! I think a lot of the problem is that they consider that a "day-pass", and 20 minutes does not constitute a day. • Also, the Saint Regis BUTLER at the airport needs to be empowered to herself go check the storage areas with the airlines, since there's no point in standing in line with a zillion other people to file a baggage complaint when the suitcase is right there behind a closed door. • Finally, one of the elevators is out and they have been working on it and were not able to fix it yesterday and people are definitely complaining. • On the flipside, prior to arrival we had multiple messages from the concierge and also to advise us about Butler service, and it seems to me that they've done a really good job of drumming up