Hotel Al Khaima

ve stayed at this hotel three times, and each time it gets worse. This last visit was absolutely unacceptable. • No Hot Water: I asked for hot water three times, and each time I was given excuses. They claimed the water heater was broken, but it was clear they deliberately shut off the hot water when there weren’t enough guests. When a group of Asian tourists arrived, the hot water was suddenly available, but as soon as they left, it was turned off again. As a Moroccan from Canada visiting my home country, I found this treatment deeply disrespectful. It seems they prioritize foreign tourists over locals. • Terrible Rooms: The rooms are outdated, smell awful, and are not clean. The faucet in my bathroom was broken, adding to the frustration. • Inedible Breakfast: While breakfast was included, it was so bad that it was practically inedible. The cheese was spoiled, and the overall quality was extremely poor. • No Accountability: Despite all these issues, they still charged me full price without offering any discount, apology, or acknowledgment of their terrible service. The lack of consideration is shocking. This place is a disaster. I would strongly advise anyone to avoid staying here. It’s not worth the money or the stress.

Nice hotel within walking distance from the town centre. Comfortable, clean room - the door wouldnt stay shut unless it was locked. I was looking forward to the pool, but we couldnt use it for some reason. Restaurant food was ok, service a bit slow.

Worn out hotel that lacks cleanliness and service This may have been a nice hotel when it was built, but it is now quite run down and not worth the price that was paid. The rooms are not cleaned well and the bedding was worse for wear. Although the breakfast itself is barely passable, the canteen area is a third of the size it needs to be, the service is terrible and the dining area is not cleaned up from the night before. Rubbish is also piled up across the road by hotel staff. We didn't let our girls use the pool as there appears to be no water filters and the disinfectant liquid is applied to only one side by hand. This seems terribly ineffective.

Very good experience Staff very friendly, left my wallet and they contacted me on international call so that I can return to pick up my wallet, very honest.

The customer service employee was in constant contact with us on a daily basis, checking on the progress of our trip and our conditions. Praise be to God, we did not see from them anything but excellent and credible dealings, and they were responsive to us, even in private matters that had nothing to do with them.

Graet family hotel a walk from the medina and beaches