Arrow Mill- Brunning and Price

3rd year running we have had our family Xmas meal for 10 here, but this will be the last. Very disappointed, service very poor, could not get sparkling water after asking 3 times. Crackers thrown on the table, which was not laid fully for everyone. Coats were left on chairs, food, when it finally arrived was adequate, certainly not of the standard previously received. Dessert took so long that people who had long journeys had to leave before it was ordered. All in all a very very expensive and unfortunate experience. Fortunately the company was brilliant!

A group of 5 friends went on a weekday evening. Table was booked for 7pm, waited a long time for service and then a long time for the food to come (4 of us had the beef salad). By the time we'd finished our meal (no starters) it was 9:15. No one came to ask how the meal was and no one came to offer drinks. We had planned to have a dessert and hot drink but as the service was so slow, we didn't want these at 10pm at night and we were so thirsty, we just opted for a cold drink. Venue is lovely but I find food & service hit & miss. Left feeling hungry, thirsty and penniless.

What can I say we paid £450.00 for a 2 night stay in a Superior room and it was so dark we had to have the lights on in the day. I expected to at least a little day light, the picture on their website shows a bright room with 2 big windows, we had a tiny rectangle window at the top of the wall and when you stood on your tip toes the view was of the roof! We expected paying the extra to stay in a superior room we would have a picture of the moat at the very least and daylight, not a Cave. We arrived on Friday evening and had booked a table in the restaurant by the fire as it was minus 3 degree’s, only the fire had gone out and there was a very clear sign stating you were not allowed to stoke the fire and to ask a member of staff which we did twice but no one attended to it. We were celebrating our anniversary and ordered a bottle of Prosecco upon been seated, the waitress bought it over, didn’t even show us the bottle and opened it and poured it and it was Rose, we had ordered White Prosecco it’s £40.00 a bottle, it’s only £35.00 at the Malmaison in Birmingham. We didn’t want to kick up a fuss as it was our anniversary and we just wanted to enjoy the evening so we agreed to accept it as it had been opened. My partner has dined at the restaurant a few years previously and was excited about the food, as he is a bit of foody but he was very disappointed, I don’t eat steak or seafood so there was only Chicken I could eat and there was one option a chicken burger which I had for £20.00 and it was half a plate, it was bland there wasn’t even a salad or any vegetables just a tiny burger, chicken with breadcrumbs it wasn’t even half a chicken breast and a handful of French fries. The next morning on Saturday, we had paid extra for breakfast at a cost of £30.00 each day, my partner ordered the full English which was good, I have a number of allergies so asked just for some sausages, bacon and grilled tomatoes. When the plate arrived, there was 1 Sausage, 1 rasher of Bacon and 2 grilled small Tomatoes for £15.00 which was pretty shocking for £15.00, I was been penalised for having allergies. I was that embarrassed and again didn’t want to ruin our anniversary weekend by complaining I said nothing. We even had to ask for toast, sauces and Water to be brought over as they were not even offered. The staff are all 18-20 year olds with no clue about customer service or how to serve people, massive training needs are required urgently at this establishment. We saw the advert for afternoon Tea and went to reception to book, and were told it was full. My partner said we are residents and have paid over £450.00 to stay for 2 nights can you double check, the receptionist went and asked the Chef and he said NO, couldn’t even squeeze us in absolutely disgusting we were very unhappy. And then it went from bad to worse we made the mistake of eating again in the restaurant again, the service was worse than the night before but at least the fire was act

Wonderful lunch celebrating my wife’s birthday - lovely table overlooking the mill pond - great ambiance - nice & warm on a cold day - good menu selection with lots of gluten free options!👍 - warm attentive efficient but not rushed service - excellent food well presented - another great visit, they continue to maintain a high standard.

Super Sunday lunch - Gemma our waitress was top class and looked after us so well. The food was nicely presented, and delicious, and the ambience and everything was excellent. The only complaint was that it was rather noisy, but it was full house, and to be expected. Will certainly return. Thanks to all the team.

We decided to book one night at Arrow Mill as we were making a short trip to Alcester and Coughton Court. We booked the Junior Suite and were very pleased with the room. It was extremely comfortable, had lots of nice extra touches such as a Nespresso coffee maker, after eight mints and even some fruit. The bathroom was well appointed with twin sinks and a large walk in shower and was extremely clean. The king size bed was very comfortable and the roll top bath was a quirky addition, although we didn’t get around to using it. We didn’t eat an evening meal in the hotel but breakfast was good with a range of cereals, fruit, yogurt and fruit juices. There was also a comprehensive range of cooked breakfast choices. We opted for scrambled egg and smoked salmon which was very generous in quantity. All in all we enjoyed our stay and would recommend.