terrible experience. this is not a 5 star hotel and the service is not even 3. starting from the location which is on the worst beach in buzios, small and always with dirty water. the rooms that advertise as suites are actually standard rooms, I will only tell you that water was constantly falling from the air conditioners, despite the report they did not solve the problem. incompetent staff, bring a lot of patience because for everything you ask for either there is not or they take an hour.. every service in the hotel is an extra, even padel or tennis they make you pay 😂 !!! they charge you extra taxes for every purchase, be careful. it seems like a place to take advantage of the rich, but it has no value and but the rich are not ****** 😉 they should change the management and most of the staff, otherwise it is destined to fail.
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