We were a group of 10 friends, staying for a night and meal. The positives - the receptionist was friendly at check-in, and the rooms were comfortable with excellent sea views. However, the overall experience was very disappointing. The pool/spa area was dirty, with empty glasses lying around the poolside floor. The changing rooms were also dirty, with piles of wet towels overflowing from the laundry basket, and no fresh towels available, without us having to go back to the pool/spa reception area. The gym is tiny - 1 treadmill, cross-trainer and exercise bike all within 5cm of the next machine. The restaurant was the worst disappointment. We had a meal in the bar restaurant, and the service was terrible. Drinks orders were not taken, and then requests would have to be repeated on 3-4 occasions before the food or drink was delivered. The restaurant was not busy, but the waiting staff were focused on polishing salt sellers etc, rather than attending to guests. The food was distinctly average, and nowhere near an acceptable standard, despite the 5-star prices. The breakfast was a similar disappointment, with serving staff unable to bring out glasses of orange juice, toast or water without being asked repeatedly. There is a real lack of management oversight here. It beggars belief how this hotel has a 5-star rating, when you compare to other nearby options which are much more reasonably priced. The prices paid were not reflected in any sense of luxury or service.
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