Arbatax Park Resort - Telis

If your looking for a clean hotel with helpful staff and a great breakfast then do not stay here. The room utterly outdated, smelled, toilet flusher didn’t work, an ant infestation in the bathroom between the tiles, bed completely worn out and floor tiles missing. When I complained to reception staff was ignored and when I asked to speak to management was ignored further . Wasted my afternoon, couldn’t wait to leave . No internet in the rooms, breakfast probably get better in prison. Real shame . There was one member of staff who was lovely and extremely apologetic.

I stayed at Arbatax Park Resort from the 1st of September to the 5th of September, and I can confidently say it was one of the worst experiences I’ve ever had in a so-called 4-star hotel. From start to finish, the stay was a complete disaster, and I wouldn’t recommend this place to anyone—especially families! Firstly, the reception at the Cottages was horrendous. The receptionist was beyond rude and dismissive, with a horrible attitude, making us feel unwelcome from the very moment we checked in. Any requests we made were met with resistance and condescension, making the whole check-in process frustrating. To make matters worse, we dined at their independent restaurant, which they have the audacity to call a "winery." It took nearly two hours for them to serve a simple platter of meat and cheese, which, shockingly, only consisted of one type of cheese and meats. When we politely inquired whether the platter should include a variety, the waitress rudely snatched the plate away and returned it with more of the same cheese! I ordered two glasses of prosecco, but was served something that tasted like flat wine. My husband, on the other hand, was never served his wine, yet they were happy charged us for it! The service was not only inattentive but aggressive, and the staff even resorted to swearing—all while our 2-year-old daughter was present. Absolutely appalling! If that wasn’t enough, the following evening, around 11 PM, we were rudely awakened by two housemaids trying to unlock and enter our room. This terrified our child, and we were left wondering why on earth anyone would attempt to access a guest’s room at that hour. We never received an explanation. The cherry on top came on the day we were leaving. On the morning of the 5th of September, I called the same rude receptionist at the Cottage to request a car to take us to the parking area (the hotel is incredibly hilly, and the car park is situated on top of a mountain). She rudely informed me that I hadn’t booked the car the night before—something I wasn’t even made aware of! Instead of helping, she continued to be rude and dismissive. We had a toddler, a buggy, and luggage to carry uphill, but she couldn’t care less. When I asked to speak with a manager, she smugly told me that no manager would talk to me, and then said there were no managers on-site until 9 AM. In a hotel this size, how is it possible that there’s no manager available? This hotel is run like an absolute circus. The staff are rude, unattentive, and act like wild dogs, running the place however they want. This was not a 4-star experience by any stretch of the imagination. The cleanliness was also questionable, more like a 2-star establishment at best. Thankfully, after this nightmare, we checked into Cala Di Lepre, where the service was night and day in comparison—friendly, professional, and attentive, as one would expect from a proper 4-star hotel. If you’re planning to travel with family and considering staying here,

We stayed at the Resort two weeks ago. The Resort is beautiful and beautifully located, but the advertisements are very misleading and the service is horrible. When we booked our room, the description of the room and the pictures shown were very different than what we received. When we asked for an explanation at the Front Desk, we were told that this is Marketing. Marketing is obviously not sending out false information! We were attended by Sau Federica and Maurizio Mascia. They were extremely unhelpful and Sau Federica was even rude. They made us wait unnecessarily and didn’t do anything to try to understand or find a solution for our concern. Extremely bad customer service. When we asked to speak to a manager, this was being denied. Our toilet wasn’t working properly and the shower got plugged, which was never taken care of. Besides this we received no information about facilities at the Resort. We had to ask for everything and the information was unclear. The distance to different places at the Resort is long with lots of hills. We were not informed of this in advance and no help is offered to get to places. If you are not physically fit this is not doable. One of us was unable to go down to the beach. If you arrive by car it has to be parked at the other side of the Resort which is a 10 min walk. If you want to leave the Resort, you need to either walk to your car 10 min, or wait for a ride, which can take up to 30 min. We were lucky to receive some help from Simone, one of the drivers, at times when we needed to reach places. He was very attentive. Other than this there were also lots of lovely staff members working at the restaurants and bars. We have worked in the hotel business and costumer service for many years and this is the worst experience we have had. An extremely poor customer service and very bad management. I would not recommend anyone to go here!