Grand Tala Bay Resort Aqaba

it's is good Place for family

I had a very bad experience at Grand Tala Bay. I booked and prepaid two rooms through Agoda, but the hotel claimed they had no reservation. The reception staff refused to help or contact Agoda, and I waited more than 8 hours without any support or even basic hospitality. Agoda tried several times to confirm the booking, but the hotel kept raising the room prices. In the end, I had to leave and return to Amman. Very unprofessional service and I do not recommend this hotel. I booked two rooms for two nights each through Agoda, fully prepaid in advance. To my surprise, upon arrival at the hotel, I was informed that no reservation was found under my name. Despite showing proof of payment, the reception staff refused to assist me in contacting Agoda for clarification. Instead, they insisted that I handle the issue on my own. I spent more than two hours making international calls to Agoda, while waiting at the reception for over six hours, yet the hotel staff made no attempt to reach out to the company to help resolve the matter. Agoda repeatedly tried to secure rooms for us, but each time they contacted the hotel, the rates were suddenly increased. At one point, the cost of two standard rooms reached more than 1,040 JOD—over five times the original prepaid amount. Agoda could not cover this unreasonable difference, and the hotel refused to allow a booking with later payment, insisting instead on full payment upfront. After waiting more than eight hours at the reception of Grand Tala Bay, without any support, courtesy, or even being offered water or juice, we had no choice but to leave the hotel and return to Amman. This was a very disappointing and unprofessional experience. Since the hotel has an agreement with Agoda, it should have been their responsibility to coordinate directly with the company, not the guest. At the very least, issues between the hotel and Agoda should be handled by them, not by visitors who have already paid. Otherwise, the hotel should not appear as an option on Agoda’s platform.

The worst experience in cleaning, bathrooms in social areas were always dirty and without toilet paper. We complained with the reception and nobody did anything. The hotel looks old and there’s a lack of housekeeping and bad service everywhere.