Apartemen Cebu

excellent customer services, friendly people and beautiful hotel ..salamt po 🙏

We truly wanted to love this accommodation! There are definitely some fantastic elements here, and I want to highlight the positives first. The customer service team was wonderful—friendly and genuinely committed to fixing our concerns, which we really appreciated. The room itself, once we finally settled in, was quite comfortable! We enjoyed the nice view, and the bed and linens were absolutely great, leading to a good night's sleep. These factors were ultimately why we were able to comfortably complete our 3-day booking. However, I have to be completely frank about the initial experience. It was quite unacceptable and disappointing that the room assigned upon check-in felt totally unprepared for our arrival. ⚠️ The journey to the room, while clearly marked, was still a lengthy challenge, requiring us to navigate ”corridors, two elevators, and a strong chemical smell,” only to arrive at a room that, unfortunately, smelled distinctly of sewage. This initial discovery, after that long route, was genuinely distressing, and I sincerely hope the team ensures this doesn't happen to future guests. We gave them a chance to fix it, and they graciously found us a new room on a higher floor. While the new room was lovely, the trek to it was just as long, if not longer, and still involved a complex route of corridors and elevators. My hope is that the management will take this feedback to heart and ensure the initial room preparation is flawless for all future guests. In summary: Fantastic, helpful staff and a great, comfortable room (once settled), but the journey to the room and the initial room preparation needs serious, immediate attention.

Not ideal. Proximity to the airport is in its favour but the place itself feels like an ******. Strange dated condo units, quite well furnished but more suited to entertaining a lady with low expectations, not exactly a good standard for family stay. Fortunately we just had one night in between flights. The room was very hot when we got in and there was no cold water to drink. The water machine, despite our best efforts, would only serve warm water. Perhaps our time of arrival affected the service but we had to take all our bags (kids too) to the room through corridors that smelled of cat urine. Check out was lengthy due to them having to go all the way (another building) back to our room to check it was fine before we got our 1000 peso back. This kept our ride waiting and delayed our departure. Not likely to use again or recommend.

キッチン用品なども揃っていて不自由なく宿泊できました。少しシャワーの水圧が弱いですが、問題なくシャワーを浴びれます。とても良かったです。