Apartments Kutchan

I would like to share a few words with you about our feeling of coming back to your Park Hyatt Hanazono hotel from 29/3/2024 to 3/4/2024. We are beginners of skiing, therefore, our first choice is a ski-in and ski-out hotel. Therefore, last year we came to your hotel and we came back again for further improvement of our skiing. We travelled a long way from the airport to your hotel for almost over 3 hours. However, we didn't receive a warm welcome from your hotel by the time we got out of our car. By the time we checked-in, the handling time took much longer than I expected, maybe we all felt tired after long travelling and wanted to go up to our room. Another guest who was sitting next to me seemed to complain about your service to another staff.. When we arrived at our room, only 3 mandarins were put on the table to welcome us but they did not look very attractive. Next morning, the breakfast was as good as last year, because nothing more had changed. But again, not very welcoming. Our dishes were piling up on the table long before they were taken away. That was not the case last year. We asked guest service to fold up the sofa bed as we wanted it to be more spacious. However, I called several to get it done when we came back from skiing in the evening. But we clearly said we could do it when we were out in the daytime. We booked 2 adults and 1 child, however, we could only find 3 adult clothes for onsen. We called guest service to provide us with child cloth for onsen. However, after tidying up, they provided us with another 3 sets of clothes for onsen again. So, my daughter wore oversized clothes to the onsen. It was not like this when we first came here last year. Luckily, on the third day, we met a new and young manager during breakfast, we received a warm welcoming smile for the first time. We chatted for a while and my daughter felt happy with him. Last year, my daughter made some friends here with your staff and learnt some Japanese from your staff. That made her like the Japanese culture and language. Ironically, after folding up the sofa bed, they mistakenly mixed up my daughter white colored soft toy - cinnamoroll - with the bed sheets for the laundry. Luckily, maybe with the help of the young guy, we found it back. My daughter was so delighted, thanks for all your efforts, but however, the soft toy had been shrunk by the laundry machine. The inner tubing was one of our favors in Park Hyatt Hotel, however, it looked obscenity and did not match with the natural scenery and the well-designed architecture surroundings at all. It looked like a facility in a developing country. Next Easter holiday was a late holiday, maybe no more snow for skiing. Originally we had planned to come again with whole families of six for skiing. Maybe it is high time for us to look for another ski-in ski-out hotel, though I have promised the young guy to meet him next year.

The room is huge and comes with a kitchen and living area. They have all the utensils and equipments if you want to cook. Came here during autumn so can't comment on the convenience of travelling to the skiing spot. The parking garage is under the building so it was convenient.

Top-notch service with free private pickup service to and fro from the welcome centre to the hotel.

The room is large and has a kitchen with complete kitchenware. You can reserve a car from the hotel to go to the supermarket for free. It is very convenient to buy some ingredients from the supermarket and cook for yourself. The washing machine with a washer and dryer can be washed at night and worn the next day. It is very convenient. The hotel has a direct access to the ski slope, which is very friendly for ski enthusiasts. The hotel service is also very good, and the front desk lady is gentle. I will choose it next time.

The hotel is very conveniently located, just a two-minute walk from the ski equipment hall of the Garden Ski Resort. Although the hotel is not as big as the Park Hyatt, the service is very good, and there is a warm and comfortable feeling. There are apples at breakfast. When the staff saw me holding apples, they took the initiative to ask if they could help cut them. The apples were delicious. I am super grateful to the two staff members in the picture for taking the initiative to help solve the problem. They are very professional and enthusiastic! The odd-numbered rooms in the hotel have a very good view, facing the ski resort, and you can see the snow every day. Highly recommended!

To be honest, Shancui still needs to be a bit more upscale in all aspects. My feeling when staying at Muwa this time is that the location is really good, which is the biggest advantage. However, the hardware in the room is very average. It can be described as ordinary. There is even no bedside. The function of turning off the lights with one click makes me most speechless. To be honest, the service was not bad, and the breakfast was not as bad as expected. Secondly, because there is comparison, this is a question. I stayed in Shancui in January. Since the public parking lot in Niskeo does not allow private cars to stay overnight, I had to park back to the hotel. At that time, the front desk of Shancui told me that the parking fee was originally 5,000 yen per night, but if you find it convenient , drive out and park in public areas during the day, and drive back and park at the hotel at night, without paying parking fees. Although the price is not more than 5,000, Shancui makes me feel very comfortable. But this time at muwa, not only was the parking fee not waived, of course I didn't ask for it, but every time I drove back to the hotel, the receptionist at the gate watched your car like a thief, where you parked it, and even chased you You have to hand over the keys to him because they have valet parking, which actually feels like a fee to me. This made me very uncomfortable. I had the same feeling almost every day when I drove back to the hotel and parked my car. In the end, I stayed for more than 10 days. My summary of my feelings is that it is a little disappointing because it is such a good location and has a better check-in experience.

The hotel front desk service is very good. I left my clothes at the Ritz-Carlton, and she helped me contact the hotel and sent them back to the hotel. I am really grateful. There is a restaurant in the hotel, all of which are set meals, which are average. There is also a cafe that sells bread, wine, coffee and salad. The tableware and cooking utensils in the room are very complete.

The room is a comfortable size for 4 adults. But you have to take turns unpacking your bags. The location is ok. There are restaurants within walking distance near the accommodation. And then there's the hotel's shabu and grill buffet, a bit Chinese in style. (The hotel offers discounts.) There should be a Chinese person in charge. When checking in, it's a bit confusing because it's a self check-in. In front of the hotel is a staircase. You have to walk down from the road about 5-6 up.

This was my third stay at The Maples, and I couldn't have enjoyed it more. This time I came with just my boyfriend instead of with family, so handled most of the logistics myself. I really relied on help from the staff and The Maples, before, during and after my trip! Even a month before my trip, I got a lot of help with transportations, ski passes etc through emailing with the staff, who were always so prompt to reply and very friendly. During my stay, they also helped me a lot with dinner reservations etc. Every request or question I had was met with a friendly smile. Of course, I enjoyed the location again immensely. It was great to be able to walk to many of the stores and restaurants, and to also ski in and out. This time I also rented a car and parking at the Maples was always available and easy. The hotel was always bright and clean. My onlyyyy complaint if I had to mention was that my room did not have black out curtains... so I was woken up pretty early every morning by the natural sunlight!! But, this actually helped me to get up there on the slopes bright and early, so a perk after all!