Hotel Spa di Antu

The room is clean, the facilities are complete, the breakfast is rich, there are many hot spring pools, and fruit plates and essential oil soaps are given as gifts. The experience is good and it is well received!

I'm afraid my experience wasn't the best. When arrived our room, the floor (carpet) was super dirty. We complained to reception and they sent a cleaning lady. She wasn't super happy to clean the floor but we waited patently. Once she finished we open the bed and saw some hairs. We called reception again. This time one of the hotel managers came to meet us. She apologized and decided to upgrade us to a nicer and bigger room for free. They still took over one hour to clean it to make sure it was in acceptable conditions. I'm not sure we were just unlucky or that is the normal standard in that hotel. In any case, the new room was good to stay and we were happy with their efforts. Breakfast is almost inexistent for foreigners and it finishes way too early: 8:30. Arriving twice at 8am, we could barely find food. Except for this location, is good (close to train station, close to hospital where you can do virus test, close to connection point to enter Changbaishan (North), close to some big green areas (pine forests) where you can have enjoyable walks in the morning or after dinner. As a conclusion, if I may give some constructive feedback to hotel manager: - please consistently and thoroughly clean your rooms when guests leave; - extended breakfast time to at least 9:30; - include more variety in the breakfast and make sure quantities are at decent level by 8:00.

The room is clean and tidy, and it feels like a high-end hotel. I didn't have time to soak in the hot springs, so I don't know how it is. The service staff is warm and polite, and free pick-up and drop-off at the high-speed rail station is good.

The check-in experience was very good! The hotel called to make an appointment for the high-speed rail station pick-up one day in advance. The driver Wang Yan was very enthusiastic to help with the luggage. On the way to the hotel, he took us through the Genting Market and the Merganser Park. He introduced these two attractions to us in advance, so that we didn't even have to make a guide! In the next few days, we said we wanted to go to the Edelweiss Park, and he sent us there for free; we said we wanted to go ice fishing, and he also picked us up for free. He enthusiastically helped us make an appointment for the car to go to Xueling! When we arrived at the hotel, both the concierge who opened the door and the front desk who checked in were polite! The room is very large, the bathroom and toilet are separated, and there is a bathtub that children like! There are also super large floor-to-ceiling windows, and the snowman army outside the window is unobstructed! The hotel has a large back garden with a lot of snow and piles very high, so children can play in the snow without leaving the house. In the morning, there are twos and threes of alpacas jumping in the snow, and you can go to the front desk to get carrots for free to feed them! Erdaobai River passes through the hotel. Through the corridor to the opposite side of the river is the hotel's hot spring area, which has several hot springs of different sizes, and there is also a popular iron pot stew, which is really unique in style! The hotel's breakfast is Cantonese style, with siu mai, xiaolongbao, steamed spare ribs, steamed chicken feet, fried rice noodles, etc. There are not many varieties, but it is very friendly to us Cantonese people! Lunch and dinner can be solved in the hotel's Shaojiu tube, the product is very good, special roast chicken, special braised butterfly fish, Northeast pig-killing dishes, Rensen pigeon soup, fresh lamb skewers and many other choices. We stayed for four nights and had dinner here every night. The dishes we ordered were different every night, and the taste was great! Chef Qin is very nice. He gave us some extra free dishes every night, from Changbai Mountain wild vegetables to peanuts for drinking, and he gave them away at hand! I have stayed in many five-star hotels, and so far Erdaobaihe is the one I am most satisfied with in Zhihe!

We stayed 2 nights in Crowne Plaza and it’s a wonderful experience! They assigned assistant 莹莹 and 小杜 during the stay and both of them have been very helpful and patience with all our enquiries, from travel itinerary, facilities, feedbacks and transport arrangement. They also sent us ginger tea and fruits when we ended our activities. We are carefree during this period and just enjoy ourselves in Changbaishan. The hotspring is very well maintained and pet paradise is contented as well. Will definitely visit again!

Exceptional Stay in Changbaishan – Highly Recommended! I recently stayed at a hotel in Changbaishan, and I must say it exceeded all my expectations. From start to finish, everything was managed exceptionally well, ensuring a seamless and enjoyable experience. The hotel is beautifully maintained, with rooms that are both comfortable and impeccably clean. One of the standout features was the outdoor onsen—an absolutely amazing place to unwind amidst the serene natural surroundings. The decoration in front of hotel with rows and rows of cute snowmen are also very lovely, we took plenty of photos there. Additionally, the free transportation services were incredibly efficient, including a convenient shuttle service to and from the train station and free transfers to the ski site. The staff were all friendly and helpful, even though communication was sometimes challenging as we don’t speak Mandarin. A special shoutout to Ms. Zhang Yong Ping 张永评 (WeChat: Xin Xin 鑫鑫), the guest manager from the front desk department, who went above and beyond to ensure our stay was flawless. Ms. Zhang provided us with outstanding butler service and demonstrated exceptional kindness, professionalism, and hospitality. She helped us navigate the complexities of buying tickets and traveling to Changbaishan, ensured we boarded the correct buses, and even made sure we didn’t miss any important connections. Due to high season, we couldn’t secure a room in Building 3 for our second night and had to reserve rooms in Building 2 via an online platform. Ms. Zhang kindly and proactively made arrangements so we could stay in Building 3 throughout our visit—a thoughtful gesture that made a huge difference. Every aspect of our stay was well taken care of, and the staff’s dedication to providing excellent service truly stood out. Thanks to Ms. Zhang and the entire hotel team, our time in Changbaishan was a wonderful experience. I wholeheartedly recommend this hotel to anyone visiting the area. We’re grateful for the warm hospitality and look forward to returning in the future!

The hotel room is good and clean but being woken up by the noises from travelers from the other rooms talking and shouting outside the walkway as early as 5am. The room is not sound proof. So if you are a light sleeper, you should reconsider when choosing this hotel.