Changbai Mountain Pureland hot spring Resort Hotel

The hotel is in a perfect location to reach all the main attractions. The thermal area is very nice and wide, though it gets very busy during the evening and there are many kids running and screaming around for who there is a dedicated area but they are not delimited to it. I understand it is a place for families but it would be better if specific areas, for example hot pools (above 40 degrees) and saunas were off limits for kids. The service staff doesn’t speak English but through specific devices and translation apps we were able to communicate. I contacted the property months in advance via Trip.com to ask if they could support me in purchasing the tickets for the Tianchi Lake or find a way to reserve/book them for me since the online reservation website is in Chinese and accessible by locals only. When I got there they told me the tickets were sold out and they were not able to get them for me and didn’t even know if it was possible to purchase them at the location. I understand this matter may be out of their hands but I’d expect the best hotel in the area to have a direct contact with the ticket office and a priority line for its customers (especially foreigners considering the inaccessibility to the online reservation page)