Atici Hotel

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Superb staff and management A very rare thing these days Very responsive and professional communication at a hotel in the old town It’s not common these days to deal with real people who value the running of the hotel rather than a if chain or untrained staff so it’s been a delightful experience for me. As a solo traveller that appreciated the hospitality and support If there was six stars they would get it.

Excellent location with nice staff. Can be noisy in the night. Air con in my room a little noisy

The facility is basic and a little rinky-dinky. We didn't find the staff very helpfulike others have commented. We actually booked the property hoping we will get some info or pointers but the staff had little to say. For the price the facility was adequate.

My room looks nothing like the photos. In fact, as I arrived I asked to change rooms but I was told the hotel was full. I suspect I was given the worst room because I am on my own. Starting with the positives, the room is clean and the bed is firm but comfortable and the location is great. Now for the problems. The toilet flush is broken and it is fiddly to get it to work. The handle of the door to the room on the inside is falling off. There is a fridge in the room but electricity is only on when you put your keys in the slot so the fridge doesn't work when you're out. It is impossible to keep anything in there because it freezes over then thaws and gets mouldy. I have no bedside table or bedside lamp, just a bare bulb in the ceiling. I have no table or chair in the room. There are no coffee or tea making facilities in the room or in the hotel and there are no breakfasting facilities. This is a real pain. I am up early. Nothing opens before 8.30. I can't have a coffee in the room while I wait for somewhere to open to have breakfast. There is no table or chair in my room either. The bathroom in my room is a wet room and when I shower, I also shower the toilet and everything else in there because it is so small and open. There is nowhere to hang a towel in the bathroom. I expect other rooms are better appointed but mine is just rubbish and I have spent 8 nights there. It wasn't cheap either for what I ended up with. Didn't really see anyone in reception ever apart from when I checked in. I won't come back to this hotel, the lack of access to tea and coffee and no bedside light were the biggest put off.

This hotel has wonderful customer service! It is a family run business so it felt like I was joining the family when staying at this hotel. They are able to give lots of reccomendations for things to do, and it is an excellent location, right in fronf of the luna garden, so u are very close to the shopping areas, as well as the old town area. Our room had a balcony which overlooked the coffee area outside and that was definitely a plus. Only thing is I wish they had a tea kettle in the room, but everything else made up for it. Also there is no elevator, but I believe all hotels in Kaleici are like this to preserve the area. Hotel staff is very helpful with bags, so there was no issues. We look forward to staying here again in the future!