Sunday Hevea Hotel and Resort

Kudos to the GM Aries & the rest of the team for quickly correcting mistakes & making sure that my stay is a pleasant one. The hotel is conveniently located in an easy to access part of Angeles City, near to everything you need but quiet enough to provide one with peace & serenity. The staff were friendly, warm & accommodating. The pool is inviting & the atmosphere is great. I’ll book here again for my next visit in Angeles City.

The room was spacious. The beds are clean and spacious too. The window - we love the huge window. Everything about this hotel we love - The pool, the serenity of the place, the huge, clean, international look and feel of the lobby.

When we came, our rooms weren't ready yet despite us coming in late but the staff are apologetic and courteous enough to admit their mistakes. We were treated with complimentary breakfast for the kids and snacks while waiting for our room. The room was spacious and the amenities were adequate. During our last day, the pipes burst and the building was flooded. I hope they will add additional room service to meet the needs of their clients. All in all, we enjoyed our stay.

Nice place very large rooms and very clean will book again soon

Hotel itself and room is neat and tidy. Employees are all respectful and lovely. Except they forgot to give back my ID upon checkout. Contacting them was a terrible experience as you have to go through their customer service. Gave my booking number via TRIP.com and said could not find my booking number. Called in again and talked to another useless agent, this time I got his name “Hanz”. All I was asking for is if they can connect me to Pampanga Branch or just give me the number but they wont. Instead, told me to contact them thru social media which was a pain as contact number is not posted there as well. Filipino here too, but to say the least always a stress to deal with simple matters here. And most likely will not book again!

Spacious room. Hotel pretty old, saw a cockroach in the room.