The Chedi Andermatt, Switzerland

Ulasan The Chedi Andermatt, Switzerland

The Chedi Andermatt, Switzerland

Gotthardstrasse 4, Andermatt, Canton of Uri, 6490, SwitzerlandLihat Detail Hotel
The Chedi Andermatt, Switzerland
The Chedi Andermatt, SwitzerlandThe Chedi Andermatt, SwitzerlandThe Chedi Andermatt, Switzerland
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Ulasan Tamu tentang The Chedi Andermatt, Switzerland

9.3/10
Great
77 ulasan
Ulasan terverifikasi
Location9.3
Amenities9.3
Service9.4
Cleanliness9.3
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All reviews(77)
Positive reviews(41)
Reviews with photos/video(8)
Negative reviews(5)
ShortStopOver
Deluxe Room
Check-in Mei 2024
Couples
25 ulasan
10.0/10
Outstanding
Diposting pada 21 Jun 2024
Great hotel and amazing staff. There are several restaurants and a very nice pool.
Gary
Deluxe Suite
Check-in Feb 2024
Family
10 ulasan
10.0/10
Outstanding
Diposting pada 29 Mar 2024
Apart from the price tag, everything else was just perfect.
Guest User
Deluxe Room
Check-in Des 2023
Family
57 ulasan
10.0/10
Outstanding
Diposting pada 19 Mar 2024
Ski resort, the hotel is located at the foot of the ski resort, very convenient, the room is super comfortable and luxurious
Teks AsliTerjemahkan dengan Google
Guest User
Grand Deluxe Room
Check-in Mar 2024
Solo travelers
7 ulasan
6.5/10
Diposting pada 10 Apr 2024
Not in line with the hotel description, a bit worthless
Teks AsliTerjemahkan dengan Google
Guest User
Junior Deluxe Suite
Check-in Jul 2022
Couples
1 ulasan
9.5/10
Amazing
Diposting pada 10 Agt 2022
Perfect cozy relaxation gourmet style
Teks AsliTerjemahkan dengan Google
Jemimagold
Check-in Agt 2024
Couples
10.0/10
Outstanding
Diposting pada 22 Sep 2024
The Chedi is truly a 5 star hotel in every way. We recently stayed here for 2 nights and were very impressed. Here are the highlights: 1. Room: Spacious and well designed. Plenty of room for storage and lots of gadgets (electronic light shades, gas fireplace with remote control, etc.). Our Bed was extremely comfortable. The shower featured charming Aqua di Parma toiletries. 2. Hotel Grounds: The Chedi is exquisitely designed and decorated. 3. Spa/Pool: Immaculate and beautiful pool that flows outdoors. Very peaceful unless guests bring their infants/toddlers to play in the pool area (which happened during our stay but was clearly not the hotel's fault at all.) 4. Dining: The complimentary breakfast was lavish, expertly prepared and varied. The bread basket, especially the sour dough brown bread, was worth every calorie! 5. James Bond: There was an interesting James Bond exhibit at the hotel during our stay which featured some of his clothes, a gun and assorted memorabilia. You could also pay to drive in an old car while watching a simulated curvy mountain road. Tip: Vistors staying in Andermatt are able to purchase a discounted tourist pass which entitles you to free rides on area gondolas and trains. The 1st Chedi Concierge we spoke with didn't mention it when we asked him about hiking and area activities. Later that day, a 2nd Chedi Concierge knew about the visitor pass but said that it would be "quicker" to purchase it at the Tourist Information bureau. Our visit to the Andermatt TI was anything but quick! We had to sign up for emails using their tablet, answer questions about where we were from, listen to a speech about the area, etc... Laborious process but in the end we got our local pass which thereafter was a helpful thing to have.
6/20
Tanggapan dari Properti: Dear Jemimagold, Thank you for taking the time to share such a detailed and thoughtful review of your recent stay at The Chedi Andermatt. We are delighted to hear that you enjoyed every aspect of your visit, from the spaciousness and the design of our rooms to the breathtaking surroundings of Andermatt. It is wonderful to learn that you found our The Spa & Health Club a peaceful retreat, and we truly appreciate your kind words on your dining experience. Likewise we are pleased that you were able to indulge in our unique James Bond exhibition throughout your stay. Your feedback regarding the purchasing process of your tourist pass is invaluable, and we will thoroughly discuss your comments with our concierge team to further improve the efficiency of the process and the guidance provided by our team. Thank you once again for your positive feedback and we hope to welcome you back to The Chedi Andermatt for another fabulous stay very soon ! Kindest regards, Jörg Arnold General Manager & The Chedi Andermatt Team
domianita
Check-in Okt 2024
Couples
6.0/10
Diposting pada 16 Nov 2024
We stayed there for a few days to enjoy the spa and aomw nice food. The room was as always nice but for the price paid you can expect to have it checked before guest arrival we washed our hands after 5 min in the room and the sink was clogged. We then decided to go to the spa and we were looking for the bathrobe usually there is always to size available this time no. Bar you should stick to common drinks as the coktail was appaling , funny name but not to expectations at all. We had dinner at the restaurant as always the food was nice but it it looked like the prices really rised up and the quantity got smaller. 19CHF for a 1 dl glass of wine really ? Staff were amazing everywhere
Tanggapan dari Properti: Dear Domianita, Thank you for taking the time to share your feedback regarding your recent stay at The Chedi Andermatt. We are pleased to hear that you enjoyed the design and comfort of our rooms. Likewise, we are happy to receive your compliments on our culinary offerings at The Restaurant, which we will gladly share with our Culinary Team. However, we are sorry to learn that some aspects of your stay did not fully meet your expectations. Please accept our apologies for the technical issues in your room. We will ensure to sensitize our Housekeeping team once again and will resolve this issue promptly to avoid any future occurrences. Thank you as well for pointing out areas where you see room for further improvement within The Bar and The Restaurant service. We will make sure to thoroughly discuss your remarks with our F&B management, as we are always ensuring that our prices and offerings align with those of other luxury 5-star hotels in Switzerland. We appreciate your constructive feedback and hope to have the opportunity to welcome you back to The Chedi Andermatt. Kind regards from snowy Andermatt, Jörg Arnold General Manager & The Chedi Andermatt Team
Guest User
Check-in Apr 2025
Other
10.0/10
Outstanding
Diposting pada 7 Mei 2025
Great place for a family to stay whilst enjoying the alps. Kids are very welcome with and the hotel has a great kids club with well curated kids activities. Nice breakfast, however I missed to traditional Bircher Müsli. Pool area indoor and outdoor are great with attentive staff. The hotel's skibutler is always at hand and very helpfull.
Guest User
Check-in Mar 2025
Other
10.0/10
Outstanding
Diposting pada 23 Apr 2025
Truly, one of the best hotel I have visited so far. The staff is incredibly kind, polite and attentive to all guest needs - a real five star service. The design of the hotel is charming and the rooms are functional and well appointed. The SPA is good; if kids get noisy, there is a separate adults only area downstairs (do not miss it!). Food offering is also interesting with lots of options plus fine dining at The Japanese. Cocktails and bar service are top notch. Like everywhere, you can spot minor things to be improved but overall a great stay well worth the price.
Muriel V
Check-in Mar 2025
Family
10.0/10
Outstanding
Diposting pada 14 Apr 2025
Fab hotel, very luxurious and perfect service . It was my birthday so they offered champagne and a chocolate cake fait maison, very kind. Spa, pool outside was amaizing my warm surrounded by ️, the dream. The restaurants and breakfast was excellent, kids were well behaved and loved it
Tanggapan dari Properti: Dear murielv787, Thank you very much for taking the time to share your wonderful feedback on your recent family vacation at The Chedi Andermatt. It brings us great joy to learn that your stay was such a memorable and special experience, and that we had the opportunity to be part of your birthday celebration. It brings us great joy to know that you enjoyed our unique room design alongside our Spa & Health Club, while indulging in our culinary offerings at The Restaurant during your stay. We are looking forward to welcoming you and your family back to The Chedi Andermatt in the near future. Kind regards from sunny Andermatt, Jörg Arnold General Manager & The Chedi Andermatt Team
Christine D
Check-in Sep 2024
Couples
10.0/10
Outstanding
Diposting pada 11 Okt 2024
We enjoyed every aspect of the hotel and amenities. Because it was off-season the hotel was quiet and whether mostly rainy. But we could care less as the finished thought was incredible. He spent a chunk of time each day, floating between steam rooms, sauna, pool and Global. It was serene. We had a spectacular spacious yet cozy room. Service was impeccable.
Tanggapan dari Properti: Dear christinedenault, Thank you very much for taking the time to share your wonderful feedback on your recent stay at The Chedi Andermatt. We are thrilled to hear that you enjoyed every aspect of the hotel and our facilities. It is fantastic to know that you found our staff service and the serene atmosphere perfect for relaxation, particularly when visiting our The Spa & Health Club. We are also delighted to learn that your spacious yet cozy room contributed to a memorable experience. We will happily share your kind words with our team and look forward to welcoming you back to The Chedi Andermatt very soon. Kindest regards, Jörg Arnold General Manager & The Chedi Andermatt Team
hugues v
Check-in Mar 2025
Couples
10.0/10
Outstanding
Diposting pada 6 Apr 2025
Amazing stay at The Chedi Andermatt. The hotel is worth all the superlatives! Rooms, SPA, prestations, service are all at the level of world class hotels. This is however less true for the restaurants and bars in general, but especially for the restaurant The Japanese at Gütsch.
Tanggapan dari Properti: Dear hugues v, Thank you very much for taking the time to share your wonderful feedback on your recent stay at The Chedi Andermatt. We are pleased to learn that the service quality alongside our unique architecture and The Spa & Health Club lived up to the standards of world-class hotels. We are also thankful for your comments regarding the restaurants and will review your feedback carefully to ensure we continue to meet the high standards we strive for in every aspect of the guest experience. We are looking forward hope to welcoming you back to The Chedi Andermatt in the near future. Kind regards from sunny Andermatt, Jörg Arnold General Manager & The Chedi Andermatt Team
Rainer K
Check-in Mar 2025
Other
10.0/10
Outstanding
Diposting pada 2 Apr 2025
Outstanding service, attentive staff, impressive ski butler service, very clean, amazing amenities including spa area, good room size, interesting architecture by combining modern with traditional style. This stay excieeded our expectations.
Tanggapan dari Properti: Dear Rainer K, Thank you very much for taking the time to share your wonderful feedback on your recent stay at The Chedi Andermatt. We feel honored that your stay with us exceeded your expectations. Furthermore, we are pleased to learn that our unique architecture, the relaxing atmosphere of The Spa & Health Club alongside our Ski Butler Service contributed to a memorable stay. Your kind words on the friendliness and attentiveness of our team are deeply appreciated, and we will be sure to share your feedback with everyone involved! We sincerely hope to welcome you back to The Chedi Andermatt in the near future. Kind regards from sunny Andermatt, Jörg Arnold General Manager & The Chedi Andermatt Team
Phillip S
Check-in Feb 2025
Other
4.0/10
Diposting pada 25 Mar 2025
This use to be one of my favorite hotels, but sadly the quality of service has steadily gone down, no management visible. Kids club an absolute after thought, staff changes every year. After three consecutive visits, it's time to say good bye. Hopefully things improve.
Tanggapan dari Properti: Dear Phillip S, Thank you for your feedback regarding your stay at The Chedi Andermatt. As personally discussed via email, I regret to hear that your recent stay did not fully meet your expectations. I take your feedback very seriously and would like to highlight that either myself or our Hotel Manager is always available to our guests. Likewise, I am pleased to confirm that we are actively working on expanding the offerings of our Kids Club and will certainly take your feedback into account to further enhance the quality of our service. I sincerely hope we will have the opportunity to welcome you back in the future and deliver The Chedi Experience we are known for. Kind regards, Jörg Arnold General Manager & The Chedi Andermatt Team
Faye A
Check-in Feb 2025
Business travelers
10.0/10
Outstanding
Diposting pada 16 Mar 2025
5* luxury at it's best! The perfect location for business with great meeting facilities and just a minutes walk to the gondola to explore the mountains so we could make the most of our free time. Our group had lunch at the Japanese at Gutsch and the Swiss House, both of which were exceptional. We also enjoyed a dinner in the restaurant followed by drinks in the bar which had a great vibe with a live DJ. Would highly recommend.
Tanggapan dari Properti: Dear Faye A, Thank you very much for sharing your outstanding experience at The Chedi Andermatt. We are delighted to hear that your business trip was such a success, and we truly appreciate your kind words regarding our facilities and services. Furthermore, we are pleased that the central location of The Chedi Andermatt, coupled with our modern meeting facilities, contributed to a productive and enjoyable stay. We are particularly grateful for your positive comments about your dining experiences at The Japanese at Gütsch and at The Swiss House, as well as your enjoyment of The Bar's vibrant atmosphere accompanied by live music. Your recommendation is highly valued, and we look forward to the opportunity to welcome you back for another memorable stay at The Chedi Andermatt ! Kind regards, Jörg Arnold General Manager & The Chedi Andermatt Team