Room Mate Aitana

Very good customer service at the reception. I arrived early and was given a room to check in at noon. The room was clean, comfortable, and I like the fresh fragrance throughout the hotel. Clean bedding, shelves and wardrobes. Soap, shampoo, hair conditioner and shower gel were provided and the shower was easy to use with adjustable water temperature and power. There were a hairdryer, iron and ironing board, tea and coffee (Nespresso) and a kettle in each room. There are elevators to various levels, including the lower ground level where the hotel restaurant can be found. Breakfast is available till 12noon at an additional charge. I had breakfast at Bagel & Beans just opposite the hotel, which opens at 8am each morning. The location is convenient, just 15mins walk from Amsterdam Centraal train station, well connected to ferries, buses and trams. The blue and white ferries cross River IJ and are free of charge. Thanks to Room Mate Aitana, I had a very enjoyable stay with my family.

Very good location and central to everything and within walking distance. Staff was very polite and helpful. Comfy bed and room. The only thing I would suggest is for room service food option to have more selection. All round excellent stay! I would stay there again.

The staff is very helpful when we asked for early check-in, it has made our day less hassle. The room is spacious and clean.

This room is very nice ,and very clean.the city view also beautifully

During our three-night stay at this hotel with my family, the staff exhibited genuine kindness and helpfulness, and the overall cleanliness of the hotel was commendable. However, despite these positive aspects, the room was uncomfortably cold. Despite the central heating being set to a maximum of 23 degrees, it hovered around 21 degrees, and sometimes even less. Upon requesting a heater, we were provided with a small one (attached below), but the second room lacked a switcher to plug it in. Typically, when returning to a hotel on a cold day, one hopes to warm up, but unfortunately, that wasn't the case here. Despite this setback, I rate the hotel 4/5 for its cleanliness, value for money, and the kindness of the staff, especially when compared to other options in Amsterdam.

Room is good. Morning session has 2 lifts only.