Swiss-Belhotel Ambon

Swiss-Belhotel Ambon Reviews

Swiss-Belhotel Ambon

Jl. Benteng Kapaha No.88, Uritetu, Kec. Sirimau, Kota, Ambon, Maluku, 97124, IndonesiaView Hotel Details
Swiss-Belhotel Ambon
Swiss-Belhotel AmbonSwiss-Belhotel AmbonSwiss-Belhotel Ambon
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Swiss-Belhotel Ambon Guest Reviews

3.7/5
75 review
Verified reviews
Location3.8
Amenities3.5
Service3.6
Cleanliness3.6
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All reviews(75)
Positive reviews(62)
Reviews with photos/video(9)
Friendly staff(4)
Negative reviews(7)
Lucky Darmawan
Deluxe Double Room
Stayed in Dec 2023
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jan 25, 2024
The rooms is good and cleaned, the taste of food is great, I like the Skybar with the good view and live music, the staff very friendly and helpful
Response from Property: Dear Mr. Lucky DarmawanThank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness and the hotel comfort during the high occupancy. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager
Guest User
Deluxe Double Room
Stayed in Jan 2024
Solo travelers
20 review
3.7/5
Posted on Feb 13, 2024
Great breakfast. Food at the bar is not really. Service is ok. Room is ok
Response from Property: Dear Mr. Lucky Guest UserThank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness and the hotel comfort during the high occupancy. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager
Michael
Deluxe Twin Room
Stayed in Oct 2024
Travel with friends
13 review
4.0/5
Very Good
Posted on Dec 19, 2024
It was a great experience
Response from Property: Dear Mr. Michael Thank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness. Service excellent is out priority and all of our staff is working base on the service excellent. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager.
Lukas PS
Deluxe Double Room
Stayed in Feb 2023
Business travelers
120 review
5.0/5
Outstanding
Posted on Mar 29, 2023
Nice and clean hotel. The air conditioner is very cold, can not adjusted.
Response from Property: Dear Mr. Lukas PS Thank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness and the hotel comfort during the high occupancy. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager
Ranop
Deluxe Twin Room
Stayed in Nov 2022
Business travelers
17 review
4.5/5
Great
Posted on Jan 6, 2023
Great Location. Friendly waitress. They gave me a bigger room after sharing bad experiences of the previous stay (4 days before). Still the AC wasn't working well at night.
Response from Property: Dear Mrs.NovitaWarmest Greetings From Swiss-Belhotel Ambon Thank you for taking the time to giving us your feedback We are happy that you have good experiences when your last stay with us. We are sorry for your inconvenience about AC on your room is not as your expectation. We will pay attention for it! We hope you will give us second change to welcoming you when your visit Ambon. Best Regards,I Ketut GunartaGeneral Manager
Guest User
Deluxe Twin Room
Stayed in Sep 2022
Other
1 review
2.5/5
Posted on Oct 30, 2022
The hall ways, lifts are dirty. It was good that we could check in early before 2 PM.
Response from Property: Dear Valued Guest Warmest Greetings From Swiss-Belhotel Ambon We are sorry for your inconvenience about dirty on the hall ways, thank you for your comment we will review it with our team to make it clear, and we hope will welcoming you at Swiss-Belhotel Ambon. Best Regards, I Ketut GunarteGeneral Manager
Guest User
Deluxe Room
Stayed in Feb 2022
Business travelers
3 review
4.2/5
Very Good
Posted on May 8, 2022
Service slow respon
Dennis Suarez
Deluxe Twin Room
Stayed in May 2022
Business travelers
56 review
4.2/5
Very Good
Posted on Jun 30, 2022
One of the best hotel in Ambon
Response from Property: Dear Mr.ShimWarmest Greetings From Swiss-Belhotel Ambon Thank you for taking your time to writing us recently your last stay at Swiss-Belotel AmbonWe are happy that you have a good experiences when you stay with us. We looking for welcoming you back soon at Swiss-Belhotel Ambon. Thank you Best Regards,I Ketut GunartaGeneral Manager
MEIAMYPARK
Deluxe Twin Room
Stayed in Jul 2024
Solo travelers
25 review
3.6/5
Posted on Aug 30, 2024
The environment, hygiene and service are all good. There is a bar on the 11th floor. There is a live show at night. The atmosphere and scenery are great.
Original TextTranslated by Google
Response from Property: Dear Mr. Meiamypark Thank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness. Service excellent is out priority and all of our staff is working base on the service excellent. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I ketut Gunarta General Manager.
Guest User
Superior Deluxe Twin Room Non Smoking
Stayed in Nov 2024
Other
16 review
0.5/5
Posted on Dec 17, 2024
It's very dangerous to be broken into the room by someone you don't know. They don't protect the privacy of guests at all.
Original TextTranslated by Google
Response from Property: Dear Mr. junying, WenThank you for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. Please accept our sincerest apology for the inconvenience happened that you had experienced during your last stay. In this case we are very aware of the situation that occurred when you stayed. We have implemented the best regulation that hotel can do. We apologize if you still felt not comfortable. We will do the privacy and security in our hotel based on the reviews you provide. We hope to welcome you back to Swiss-Belhotel AmbonBest RegretsI Ketut GunartaGeneral Manager
TAO
Grand Deluxe Double Room
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 16, 2024
The service is very good and the food in the skybar upstairs is delicious.
Original TextTranslated by Google
Response from Property: Dear Mr. TaoThank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness. Service excellent is out priority and all of our staff is working base on the service excellent. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager.
Guest User
Deluxe Twin Room
Stayed in Dec 2023
Couples
11 review
4.0/5
Very Good
Posted on Jan 23, 2024
At Swiss you know what you are getting. Large rooms and everything you need is there. However, the Swiss Hotels and this one are not worth 4 stars. I don't understand why people still stick to the carpet in their rooms to this day. Unhygienic and dingy. All the furniture is a little old and it shows. Sand, paint, done. And mold in the bathroom joints and in the sink really doesn't have to be there. As a transit hotel, certainly good for a longer stay, I wouldn't recommend it.
Original TextTranslated by Google
Response from Property: Dear Mr. Guest UserThank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. We took apologize for your bed experiance stay, As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness and the hotel comfort during the high occupancy. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager
yuliana
Deluxe Twin Room
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 13, 2025
Good food, everywhere is close,
Original TextTranslated by Google
Response from Property: Dear Mrs. Yuliana Thank you for choosing Swiss-Belhotel Ambon as your place to stay. We are glad that you received good service during your stay with us. Passion and Attitude are one of the service standards provided by our staff to satisfy the comfort of every guest who stays with us. We greatly appreciate every review from our guests in order to improve the quality of our services. We hope to welcome you back to Swiss-belhotel Ambon soon. Yours sincerely, I Ketut Gunarta General Manager
Maxim Redkin
Deluxe Double Room
Stayed in Oct 2023
Couples
26 review
4.2/5
Very Good
Posted on Nov 28, 2023
This is the second time we have stayed at this hotel. The hotel is a little tired and needs at least some cosmetic renovation. But overall it's not bad. Very spacious rooms. Of the minuses. The bed linen seems to be poorly dried and as a result it emits a slightly unpleasant odor. But very little. Overall it's a pleasant sleep. Breakfast is a buffet, very plentiful and varied. They can be paid on the spot at a price of 99,000 per person. There is a service (free) where you can leave some of your luggage, which is what we did while flying to Banda Neira.
Original TextTranslated by Google
Response from Property: Dear Mr. Maxim RedkinThank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness and the hotel comfort during the high occupancy. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager
tonyho517
Deluxe Double Room
Stayed in Aug 2023
Travel with friends
4 review
4.0/5
Very Good
Posted on Dec 2, 2023
I book this hotel almost every time I come here. The team and individuals are satisfied. The price/performance ratio is very high and the location is great. The hotel's facilities can meet the needs of tourists and business guests.
Original TextTranslated by Google
Response from Property: Dear Mr. Tonyho517Thank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness and the hotel comfort during the high occupancy. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager