Le Cap d'Opale

We booked two nights via email (direct) and paid a 30% deposit as requested. Our plans changed and we requested the two nights be split (Tuesday and Saturday) which was accepted. We checked in on the Tuesday and paid the remaining balance for that stay. Our room had a strong offensive smell similar to fish but we were only stopping for one night so just put up with it. When returning on the Saturday we (family of 5) had just drove from Switzerland to Le Cap d'Opale - 9 hour road trip and when we arrived at 18.30 were told our room was not ready. This was frustrating as check-in was a few hours before and the room should have been ready, when I challenged this the reception staff sighed. They then told me (using a translation app, as nobody speaks English) that we do not have a reservation as we had not paid - we had paid the requested 30% deposit. I asked to pay for accommodation and was told they don't have any. This left us with no accommodation at 19.30 and 3 hungry and tired children. There was zero apology, compassion, or assistance to find alternative accommodation - they couldn't have cared less! We ended up having to pay for a ferry crossing that evening and didn't get home until 3am after driving from Switzerland - less than ideal. I followed up with an email of complaint before posting this review, I always believe in giving a company the opportunity to rectify their errors, and the same lack of ownership and compassion was evident - blaming me, saying that I had not paid, despite all the evidence that I paid the 30% requested deposit. And as such leaving me with no choice but to share this experience publicly so that others do not experience the same as we did. Avoid this rundown and extremely poorly run establishment at all costs - even more so if you are a family with young children.

Just home from having spent 2 nights here on a school trip. This accommodation was perfect for such a visit. The rooms were clean and more than suitable, the basket ball courts and outdoor space were great and the food (breakfast, packed lunch and evening meal) were some of the best I have had on a school visit. Plenty of choice! The manager was very kind, professional and accommodating, as were all of the staff. We had a lovely stay and would come back again. Merci beaucoup!

We stayed here after having previously stayed here a couple of times before over the last few years. We knew what to expect from the accommodation, which was fine for us for one night - however… After checking in (yep it really is a silly late check in) we headed to the pool to relax. Full of families and children splashing and dive bombing into the pool we tried to go in the “jacuzzi” - it genuinely is no bigger than a lazy spa you’d have in the garden (and I doubt even as powerful) and cannot fit comfortably more than 1 person but even then you can’t actually put your legs out and relax (unless you’re under 5ft) Hey ho, it’s a night away so you just enjoy……. But alas! No, no you can’t! After going to the “bar” and looking through the drinks menu and feeling surprised that no bottles of wine / carafe’s etc were available as per previous occasions we thought never mind, and politely trying to enquire if it was possible. The VERY rude manageress informed us that they are “NOT A HOTEL” the consensus was we’ll just order 2 rounds each time given the €1.50 per glass price tag (approx 120ml glass) Having fun, and enjoying our down time, it just kept getting better…. - firstly imagine our surprise when the second round resulted in the “barman” disappearing for 5 minutes and coming back with his baguette in his mouth whilst finishing pouring drinks. - even better the next time when he informed us that this was the last drinks he would serve us as the manager had told him “no more, they are liability” Never have my best friend and I ever felt like characters from Pretty Woman! - we had wine in the car we were taking home but thought we’d spend our euro’s supporting the business and relaxing but NO! Our money was no good there! And the kicker was it wasn’t even 9pm French time at this point! And aside from 2 women having a cup of coffee the place was empty!! So, even though this room (found on *********** & **********) wasn’t a hotel room, didn’t have ANY amenities to make your own food etc we ended up going back to our room to drink our own brought alcohol and play cards whilst people played tennis games on the courts in the dark! Any British people will be aware of Pontins and their standards - this is worse so I would certainly exercise caution if you choose to book! Oh - the final thing to note is there’s no such thing as a double bed. All beds are single, with a bedside table in between and the itchiest, scratchiest and cheapest bed linen you could imagine - if Poundland sold bedding it would be nicer.

Atroce ! Fuyez ! À peine arrivé là-bas , nous découvrons les chambres qui était très sale ! Des chips traînaient sous les oreillers ! La nourriture est immonde !!!!! La viande crue , le poulet gélatineux !! Les légumes au goût d’eau du robinet ! Bref , je n’ai rien avalé , une de mes connaissances a dû prendre un anti -vomitif à cause de nausée due au repas ! La piscine est petite et le jacuzzi ridiculement étroit . Les espaces de sport et jeux pour enfants sont mal entretenus ! En résumé , fuyez.

Op het eerste gezicht een aardig complex. Personeel is vriendelijk maar spreekt nauwelijks Engels. Bedden zijn goed, kussens veel te zacht. Zowel de kamer als bijvoorbeeld de eetzaal zijn enorm gedateerd en heel erg gehorig. Schilderwerk aan muren en deuren is echt belabberd. De eettafels en eetstoelen in met name de grote restaurantruimte waar wij ontbeten zijn in zeer slechte staat. Het leer van de stoelen hangt los en er staan zelfs plastic kuipstoeltjes. Het ontbijt is matig. Weinig keuze in beleg en alles is “mini”. 1 plak ham wordt bijvoorbeeld in 10 stukjes gesneden en dan op een schaal gelegd.

4 séjours dans cet établissement et les conditions se dégradent d'année en année. Chambre confortable. Piscine sympa mais plutôt froide. C est au niveau de la restauration que l établissement se dégrade. Avant les repas étaient excellents. Les plats étaient cuisinés et de bonne qualité. Maintenant c'est un service rapide. Très sommaire. Une assiette de frites pour 2 à partager le soir !!! Service à table très rapide. À peine terminé le plat que l on vous donne le dessert (industriel). Plus de fromages. Repas très sommaire Le midi un self avec des plats de très basse qualité. Desserts industriels. Et on repose les plateaux sur un chariot en fin de service. Comme à la cantine scolaire. Vraiment très déçu. Vu le prix du séjour !!!!