The Dostyk Hotel

Great location in central Almaty but not a true 5 star hotel in my opinion. Overall old and the pictures don't really show the details of the wear and tear. The tap ran dirty brown water for a good 5 minutes, which stained one of the towels. When I checked out, the walkie talkie went off, apparently the cleaner had already inspected my room within the 2 minutes between when I left the room and when I reached the front desk, and the front desk did not hesitate to ask to charge me. Initially, I wasn't going to complain about the water as I believed they were just cleaning their water tanks. Thankfully, I took a video of the dirty tap water and showed them; they waived the charge. But it's the way they immediately rushed to find potential evidence of my misuse of the room and the mannerism when they asked to charge me that was really off-putting. Not great customer service.

Helpful reception staff, the rest is very poor. problems with water, not working AC (awful experience in July, trust me), huge stairs at the main entrance (cannot bring the suitcase without help, but there is nobody there from the hotel staff!), broken furniture and even front door of the room, old (and not clean) bed linen, leaking shower cabin. cannot recommend

알마티에서 머물기에 최상의 호텔. 5성급에 합리적인 가격과 다양한 조식. 호텔 수영장, 사우나 그리고 자쿠지가 너무나 좋았던 스파시설!

超級舒適的酒店，環境安靜優雅，早餐可口，曾經衹是接待外國公使的酒店現在面向大眾了，位置超級好，去哪都比較方便。

Sehr gut , Service , Sauberkeit, alles :

房間整潔寬敞，前台及服務人員熱情友好

房間很大，早餐很好

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I have booked this hotel after reading reviews, however to my surprise the stay was horrible. From the checkin to checkout our 3N/4D was not upto the mark at all. It was my wife's birthday so I requested for some surprise, we supposed to checkin on same, I called a day before and requested for a surprise cake and flowers in the room. However when we checked it was 4-5 flowers in the vase and 4-5 assorted pastries in the room, with no birthday message, seems some leftover pastries from breakfast buffet. Now lets talk about room, rooms are smaller not comfortable as shown in pictures and not so comfortable, their Air conditioner was not working, we almost spent all 3N in sweat and according to them AC is fine and excuse was given by the hotel that it is too hot outside. :). Water spilling from the AC duct on the room floor everyday, we have to call house keeping to clean that, it was an exercise to call House keeping and explain them, what has happened, since they don't know any other language apart from Russian. Housekeeping/ Room Service was equally bad. It is so difficult to even ask for towel/shower gel, nobody speak English. You have to call at reception then they will tell housekeeping regarding the request, wait time at least 15 - 20 mins. Now Buffet Breakfast, it is like a nightmare specially for Indians, with not much options, I will not recommend this hotel to Indians and specially if you are vegetarian. Only plus point of the hotel is its location, else avoid to stay, if you can. Location: 4 **** Service: 2** Food: 2** Comfort: 2** Swimming Pool: 4*