Haveli Backwater Resorts

The rooms are in pathetic condition. bed linen looks like they are from ages ago. The room was having a window AC which couldn't cool down the room. We got rooms close to their function hall and throughout the night there were noises. in fact, even after that also, the staff were carrying or moving stuff infront of the rooms making noises louder. altogether, a horrible experience after spending for three rooms for a night. if you have that much of money, don't book here. go somewhere else

The stay was good, the staff was helpful.Mr.Akhil Sudhakaran is very cooperative with guests. The atmosphere was very welcoming and inviting.The area was clean and well-maintained.The location is incredibly convenient for getting around

I checked out 2 nights earlier as ac makes lots of noise, bathroom hv no separate wet area so it is slip-prey n wet all over after bathing. Restaurant looks like a canteen, average food food quality.

Amenities and room cleanliness and hygiene is not at all good. Food is average and service is poor. Dirty towels used for cleaning glasses when complained about dirty glasses kept in room

Pros 1. The location is excellent, with shikaras and houseboats visible right in front of the hotel. 2. Breakfast is good and offers multiple options. Cons 1. Unprofessional Reception Staff: I booked a stay for four people, However, the reception executive argued and demanded extra money for an additional mattress. Despite showing the voucher details, he persisted in asking for payment. I eventually had to contact MakeMyTrip support, after which the executive called someone and arranged the extra bed and mattress. This incident highlights a lack of communication among the staff and poor customer-handling etiquette. I recommend the Haveli Hostel management provide proper training on listening skills and customer service to their reception staff. 2. Poor Maintenance: The facilities are not well-maintained. The AC in our room was initially not working. Though it was fixed, the remote was dysfunctional, leaving it set to 17 degrees. This forced us to turn it off entirely. 3. Washroom Issues: The washroom in Room 220 was cramped, and others had to be informed before using it to avoid inconvenience. 4. Pool Quality: If you're booking this hotel based on the pool photos, think twice. The water quality is poor—salty and sticky, making it unpleasant to use.

The reception, room, room service, restaurant, food, location everything was spectacular. I would like to visit same hotel and this place again 🙂.