Coconut Ivy Resort

0/5 ABSOLUTELY HORRIBLE HOTEL. Coconut Ivy is a complete scam. The photos online are fake and misleading. The rooms are filthy, disgusting, and literally had RATS in them. Yes, actual rats. There was rat poop on the floor, lizards on the walls, and cockroaches crawling around. The bedsheets and blankets were stained, there were no towels, no toiletries, and zero cleaning even after calling housekeeping 10+ times. The front desk staff are the most clueless, untrained, and careless people I’ve ever seen. They have no manners, no professionalism, and no idea what hospitality even means. You call them, they say “coming in 5 minutes,” and nothing ever happens. They sit there like they’re doing you a favour by even listening. The lady at the front desk needs serious training or a new job entirely. We were forced to change rooms four times in one day, every room worse than the previous one. The pool water is green, full of dead insects, and the slides don’t even work. This hotel is a health hazard, a scam, and an embarrassment to the tourism industry. Avoid it like the plague. Coconut Ivy should be shut down.

The Deluxe room wall has a lot of Black spots on the wall. The bathroom is having leakage at the top. Breakfast was horrible. They haven't provided any bathroom kit for the bath and there was no basic handwash. They have provided Medimix small two soaps in the bathroom. No Ac Remote in Deluxe Room.

This HOTEL should be BLACKLISTED .PATHETIC SERVICE . We did not stay at this place We would like a refund to be issued asap as this place is not suitable for living. I'm a pregnant woman and not jeopardizing my health in a filthy and place filled with damp mould with four smell emitted from wet walls Attached pics are self explanatory