Hotel Hot spring Alexandria

There a two nice pools at the hotel and it has a beautiful view of the ocean. The hotel seems to be a popular destination for Egyptians to bring their kids during school holiday, so I would suggest wearing a one-piece bathing suit. Our room had a nice balcony overlooking the sea and was non-smoking. The breakfast is pretty good with a wide variety of choices, including freshly-made waffles and omelettes. We ate most of our meals at the hotel restaurants and both Izoya and Nazaya have a good ambience and above-average food. Quite pricey and popular among the locals for special occasions like birthdays. If you are a light sleeper, do not book this hotel. The original building is a beautiful historical hotel with a stained glass dome, marble floors and a ballroom, making it a perfect venue for weddings… and Egyptian weddings last until 4am, and the hotel hosted at least one pretty much every night. The music and laughter would have been a problem, except that it was almost completely drowned out by the air-conditioner, which sounded like an old VW Beetle trying to start. Honestly, I didn’t know it was possible for an AC to be so loud. Overall, the rooms and amenities are a bit out of date and faded and could do with sprucing up.

I was check out 5 in the morning my Uber is waiting they check to my room everything is all right I understand it’s rules and one towel missing and receptionist check my luggage it’s okay his work and all look at me suspicious way to me they think I steal towel haha it’s really scary environment that young receptionist is really uneducated and unprofessional it’s been second time I booked this hotel an it’s the last for me I was really scare

Nice hotel only the corridors which lead to the rooms are a little dated with gray carpet in poor condition. The corridors are sad and need to be refreshed with a good lick of paint. The rooftop pool and spa may be out of order at this time of year.

Enjoyed my stay here. Got a room with a partial sea view and it was lovely to wake up to wvery morning. Loved the buffet breakfast service and how helpful staff were in general. I like that I was always alone in the gym! 🤣 Would definitely recommend

We stayed in room 328. Very dated. Room not ready on arrival. Had to ask for extras water menus etc. Shower wet room floor flooded everyday drains need cleaning. Cleaner woke us at 0920 daily just out of hospital not appreciated. Instead of cleaning room to fill end constantly coming back knocking with water or towels or tissues not as relaxing as I had hoped. Carpets not hoovered once while there for five nights. Extremely disappointed for a Hilton.

The service in the lobby is great, and it is far from the city center. The hotel beach needs to cross a road to get there. The parking lot charges 150 Egyptian pounds, and there are doormen who are responsible for parking and picking up the car. The sanitary products in the room are not complete, such as towels, and there is no hair dryer. The service attitude of the waiters is good.

After crossing the road, it is the seaside. It is convenient to eat and go shopping around. The front desk luggage service is courteous and friendly. Breakfast is rich. Recommended

I feel the level of a five-star guest house, the quilt is broken, the bathroom has stains, unknown hairs, the floor is tiled, and the bare feet walk over it with gray. The so-called city view room is facing a Syrian-style building that has been in disrepair. The breakfast is crowded, there are many breads and desserts, and the choices are limited. I will complain about the sound insulation of the hotel. There is no sound insulation at all. The sound of cars and motorcycles passing by in the middle of the night, the sound of honking the horn, is simply drunk, and I can hardly sleep all night.

The room photograph and description (1st floor 28 square metres) did not match the actual room allocated (4th floor. 18 square metre).. This is illegal in many countries, but apparently not for this hotel. The duty manager of the day was prepared to allocate a better room, but only at an extra charge. I was not happy with this so did not pay extra. Breakfast was pleasant. Lovely view. Attentive waiting staff. Location excellent. The windows of the hotel ground floor facing the sea were disgraceful. Peeling paint Abandoned empty decorating containers, food waste. Lazy maintainance and lack of pride. Clearly nobody is checking or following up. This could be a great hotel, but is a now a reminder of indifference and apathy. The check out manager was more helpful and offered an upgrade should I visit again. However both parties know that is unlikely. I filled in the hotel questionnaire recording these issues. I hope it gets to the right person. The attached photograph shows the much nicer room and embellished description in the advert. Clearly all photos and measurements need to be updated so they actually match the rooms that are being sold. Since I expressed my concerns on 20 march 2023, there has been no update.