lindseyparker
27 Oktober 2024
We stayed October 23rd for 5 nights in two rooms due to the size of our party (2 adults, 3 teenagers, 1 child). 2 x one bedroom apartments on the 4th floor. Lovely spacious rooms with everything you need and very clean. We purposely booked this hotel as it advertised 4 pools, 2 being heated. This is not the case. On checking in I asked reception which pools are heated, the response was none. I followed this up with the Jet2 rep again she didn't know despite them being advertised on their website. The same as the access to the 4th pool, balenise beds and jacuzzi. Again another reason we booked this hotel, to find out that we were not allowed access to it as this was an upgrade. Again the jet2 website shows photographs of the pool, beds, jacuzzi and no where does this state it is only for club rooms. Very misleading and disappointing. In addition to this the hotel across the road decided they would refurbish while we were there at 7am, throwing tables, beds, mattresses, wardrobes off the balconies making a right racket. Not what we were expecting at all and no warning. Again this was brought to the attention of the Jet2 rep, once again they had no idea about any of it, not very good really. The food at the hotel is great, the entertainment, gym, spa is lovely, the pools had they have been heated would have been lovely, I suppose in the warmer months they would be. Location wise, great, near to the beach and main strip. We would come back here but will no better what to book next time!
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