We stayed at Grand Kaptan hotel for the second time. Things were absolutely wonderful as before . We booked an adapted room for a wheelchair user and requested the same room as before which we got. Thank you. The room was great and very clean, all staff were very helpful from Ozlem on guest relations, all the bell boys, reception, Cigdem, Ufuk to name a few. The only real problem was the hotel mini bus which we were told was wheelchair accessible but was not and had 3 steps to get in. Ufuk was really trying to accommodate us but was unable to so we caught the local bus as we did last time. The busses come regularly and are less than £1 per person each way. There is a hoist to help less able people use the pool and a beach wheelchair to go in the sea. Everywhere was totally wheelchair accessible which in itself was great. The hotel has easy access to shops and trips and is in a great location. All in all fantastic and look forward to our return.
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