Torralbenc, a Small Luxury Hotel of the World

I recently had a disappointing experience at this restaurant, which was quite surprising given its reputation and the lovely setting. My sister and I made a reservation for two at 8:45 pm. Upon arrival, we discovered that our reservation was mistakenly made for the bar instead of the main restaurant. The hostess, who greeted us with a less-than-welcoming attitude, seemed unwilling or unable to assist in transferring our reservation to the main dining area, despite it being nearly 40% empty, likely due to the end of the season. We were asked to sit aside while she supposedly checked on availability. However, it quickly became apparent that she made no effort to find us a table. To expedite the process, we decided to make a new reservation online, noting that there were plenty of tables available. When I mentioned this to the hostess, she responded in a rather dismissive and unhelpful manner, telling us we could do as we pleased—book online or wait. This left us feeling confused and frustrated, leading us to ask for the manager. Instead of the actual manager, another staff member arrived and promptly seated us, while the hostess continued to deny the events and provoke us further. It was a shocking experience, especially for a place with such a beautiful garden and, from what I’ve heard, an excellent kitchen. To add to the disappointment, the actual manager later took our food order but did so in a manner that lacked friendliness, which made us wonder if this behavior might be a reflection of the overall management style. As someone who has been visiting the island for over a decade and owns a property here, I’ve never encountered such poor service. It’s a shame, as the setting is lovely, but this place clearly has issues that need to be addressed. I won’t be returning and would recommend trying one of the other charming fincas or restaurants nearby instead.

This is a place we were truly sad to leave. The grounds, the pool, the rooms, the view were all stupendous. That said, the welcoming, warm, and highly skilled staff were what made the experience unforgettable. The service is impeccable in every way. The included breakfast is a feast of locally sourced produce, dairy, fruit and breads...all fresh and delicious. The food and drink at the restaurant were wonderful and the staff were always happy to accommodate our tastes and preferences. Don't miss the tour of the vineyard and the tasting of the delectable wines produced from grapes grown on the property. Claude, the sommelier, is knowledgable and amiable. The experience was educational, but more importantly, fun. Every detail of our stay was thoroughly considered and of the highest quality. This a very special place.

First impressions were excellent; beautiful gardens and pool area, total tranquillity, friendly receptionist, welcome drink on the terrace. However on being shown to the room we were hugely disappointed. Although large and spacious it seemed damp and was cold (even though it was 25° outside). We had to ask for a heater! The furniture on the terrace (which overlooked a few olive trees and what I can only describe as a pile of rubble) was old and damp, you certainly wouldn’t want to sit on it with or without a pretty view. We ate in the restaurant in the evening after an aperitif in the garden. A nice touch would be to put candles on the tables in the garden. Once in the restaurant we were absolutely ignored for a while until someone finally came to show us to our table. The service started out being good but then became sporadic. Finesse was certainly lacking in a restaurant of this standard. We were left to pour our own wine, the food was not of a quality one would expect of an establishment at this level, there were no finger bowls to cleanse hands after de-shelling prawns, coffee was not offered and by the end we felt somewhat cheated. On the whole a rather disappointing stay.

It’s a beautiful setting and gorgeous hotel. We had a nice superior room on the second floor with outside terrace. Breakfast is very very good and pool and bathing area are fabulous. Lovely little gym. Complimentary yoga every day was great. Generous with linens - beach towels etc. The restaurant is heavily overpriced and food can be v salty. You only get 1 litre of water per person free a day. They charge guests for wine tours and you can buy the wine cheaper offsite than on: which feels odd. We had to push hard for a decent table the nights we ate at the restaurant and while friendly overall, service can sometimes be a bit supercilious.

I stayed here with my husband and son. The concierge staff was among the rudest I have ever encountered. We had asked one week in advance to modify our stay. So within the cancellation policy were subject to 50%. Instead of staying 5 nights we wanted to stay 4, and the hotel refused to accommodate us. I felt the bathroom and shower were not acceptable for $1K/night (see picture). When I said something to the manager, he told me that I was finding any excuse to complain because they wouldn't honor my cancellation request, and that no one has ever complained about the showers. For a guest paying $8K, I have never felt so disrespected. I cannot recommend this hotel due to the lack of hospitality. Wooden doors were filled with termites. We asked or a kids menu at the restaurant, were told they didn't have one, and then saw pasta sent out to another table. But instead had to pay 40 euro for my 1-yr old son to have the risotto on the menu. No other managers ever checked us on during our stay after knowing we had issues. Website pictures are misleading

So pretty. The white buildings against the dark blue sky. The citrus and pine scents everywhere. Friendly staff. Delicious breakfast buffet that can be eaten outside. Beautiful pool overlook a gorgeous view of the island down below. We had a room practically right in the vineyard. Wish I could have stayed here longer!