Banyan Tree AlUla

我入住的時間有點晚，花的時間就不會很多，工作人員會拿一張地圖介紹酒店，之後就會開接駁車送去房間，酒店區域真的很大，起碼開了有5分鐘才到房間。 房間也是巨大無比，感覺裝修風格偏泰式。但淋浴的設計好奇怪，頂噴無敵高，花灑是固定的，位置衹到肩膀？？？ 約接駁車要提早15分鐘打電話。早餐可以坐室外，但最好不要坐外面，太多蒼蠅了。 泳池最好中午或者下午去拍，早上去會大背光。

非常失望的一次入住體驗 在悦榕莊入住兩個晚上 第一天入住的時候 房間裏的咖啡 茶包沒有擺放 聯繫酒店幫忙處理 酒店直接是冷處理 壓根不會搭理我 攜程聯繫了酒店才有客房管家來幫助處理補充完善 第二天續住打掃衞生 浴袍也不是不會安放的 酒店的服務真的很差勁

The hotel is in a great location within a national park. The pool villas have a great view of the maraya. You can get a campfire going to relax outside at night. The rock pool is great as well, but very far from reception (5 min on a buggy). The hotel needs more buggies as they can take a long time. Breakfast was great. Dinner at harrat restaurant was good overall except for the porterhouse steak which was way overcooked.

お部屋は広く、浴室も綺麗で、それ以上に景色が最高で大満足でした。ラウンジのご飯と朝食を頂きましたがどちらもとても美味しかったです。とてもいい経験が出来ました

I recently stayed at Banyan Tree, and unfortunately, my experience was far from what I expected. The main attraction—the rock pool—was closed during our stay, which was incredibly disappointing. It’s hard to justify such high prices when the facilities we were looking forward to were inaccessible. At the very least, a discount on our room night should have been offered. The alternatives provided were not acceptable. Each staff member gave us different information, leading to confusion about what options were available. We wanted to visit MyHabitas to use their pool, but they were fully booked. When we asked to check it out, we were told we had to pay a minimum spend, which should have been waived under the circumstances. We ended up having an overpriced mediocre lunch there. Service inconsistency was another major issue. Upon arrival, the concierge assured us we could book tickets to Hegra later that day. However, when we tried, we found out the tickets were sold out, and we ended up waiting four hours to get in. Interestingly, the ticketing office mentioned that Banyan Tree often provides incorrect information to guests about tours. While some staff members were great—like the friendly Philippine girl at breakfast and one attentive bellboy—the overall service lacked attention to detail. The resort itself had no proper program of experiences or activities. When we asked the concierge what to do on-site, he casually suggested we "relax and sleep," which felt dismissive. Our villa was visually stunning, but the wear and tear was disappointing. We noticed many scratches and signs of neglect. The bathroom amenities were not luxurious and felt poorly curated. For a high-end resort, thoughtful touches like a pool bag or sun hat should be standard. We were celebrating an anniversary, and while the team did a bed decoration, the effort felt lackluster. A small sweet plate from the lobby sweet corner and fruit basket were provided, but no one acknowledged our special occasion upon arrival, which was a missed opportunity for engagement. The arrival experience felt rushed and transactional, likely because staff were uncomfortable discussing the pool closure. It was disappointing that Banyan Tree couldn’t deliver a memorable experience. Additionally, we left our sunglasses in the room. Despite lingering in the lobby until 9 PM, no one thought to return them to us. We only realized they were missing at the airport, highlighting a lack of care and attention to service detail. You could have emailed or called us as the room was checked and cleaned as you claimed you were full house and couldn’t extend the late checkout not even for 30min. Overall, Banyan Tree offers stunning facilities and brilliant architecture, but the service is lacking. Without improvements, I fear they may lose guests to upcoming competitors like Aman. I cannot recommend this resort based on my experience.

很開心能來到這個地方，埃爾奧拉絕對是我最喜歡的地方，悦榕莊真的很棒，幫我做了升級，房間這正對着音樂廳，有24小時恆温泳池，早餐豐富，在沙漠裏能有這樣的酒店真心不容易，我一定還會再來