Expected better stay I was expecting a better all over stay experience. As a member of rotana i was first expecting better privileges for members in terms of rooms type , upgrade , prices and better overall privileges. My stay was boring , the hotel had nothing much to do in it , nor i was informed about the facilities and services available there as a first time stayer. No one in the out yard area to serve you , rake your car , lugaggages or assist you if anything ever needed but i had to come down , wait in The que then till i am done they will take my things and assist me. No one there for help in ghe lobby nor welcoming at all Eveen the next day i had seen NO ONE in the lovvy in the morning nor anyone to serve coffee or anything or help at all like a concierge service. Rooms were boring truly , had a smell of cigarettes smoke although i asked for non smoker. When i asked the bell boy to get me a spray refreshner he said i have go call lobby myself where a RUDE and poorly trained staff came to speay a bad smelling air refreshener and refused to provide a refreshened to me even tables and larts of rooms were dusty. Poor stay generally Not truly recommended much They can be better Room 3-4/10 Service 5/10 Location 8/10 Hygiene and cleanliness 5/10 Overall 4/10
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