Sofitel Al Hamra Beach Resort

Very friendly staff wonderful service l

Отель немного устарел, менеджмент не торопится в помощи

I really enjoyed my time at the hotel coffee and bites place at the reception side .the handsome guy name Hayford is very good

Had a great stay with the family over weekend and we all lived it! The rooms are spacious and nicely designed, huge and well maintained landscaping and green areas, swimming pools and beach facilities are great, they even have a semi water park with water slides. And the most important is the amazing staff, so friendly, helpful, accommodating and caring. Loved the buggy drives and the conversations with the drivers, couldn't get all their names but remember Uttar who we came across couple of times. Also need to mention Mohsen the Duty Manager who is very professional and made sure our stay is well taken care off Keep shining and beat of luck! Ahmad Ghosheh

Amazing place Thanks to all staff for the excellent service provided Especially thanks to the reception staff name .Joy

Dear Sofitel Management, I am writing to formally place on record my dissatisfaction with the manner in which our stay at Sofitel Ras Al Khaimah commenced today. At check-in, your staff member expressly represented to us that we would receive a complimentary upgrade. After keeping us waiting for approximately 15 minutes, he returned to state that, following his manager’s intervention, the upgrade would not be honoured. This reversal is not only unprofessional but also amounts to a clear misrepresentation to guests. A five-star establishment should not extend assurances to its clientele only to rescind them moments later. In addition, the room allocated to us has multiple defects, including a malfunctioning television and a shower that leaks so extensively it floods the bathroom floor after use. It is now 10:00 p.m., and I am unable to use the shower at all, which is entirely unacceptable for a hotel of Sofitel’s standing. These are fundamental maintenance issues inconsistent with the standards expected of an international luxury brand. This stay was specifically arranged to mark my mother’s 60th birthday, a significant occasion which has been marred by service failures and substandard facilities. Having travelled extensively and stayed at numerous luxury resorts worldwide, I can state unequivocally that this is the most disappointing experience I have encountered. I hereby request that immediate corrective measures be taken to address the defects in the room, and that appropriate remedial action be extended to us by way of compensation or an alternative accommodation arrangement that is commensurate with Sofitel’s purported five-star standard. I expect a prompt written response and resolution. Should this matter not be adequately addressed, I will have no choice but to escalate my complaint further through all appropriate channels.