Crystal Centro Resort - Ultimate All Inclusive

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Well the resort/hôtel is beautiful. Lots of pools,restaurants, entertainment(concerts etc..). The design is lovely, many gardens and trees, its clean and staff is in general efficient. I'd like to mention Ali(guest relation officer) who has been very helpful and kind after we had a problem of house cleaning in the room and of A.C not functionning properly. He took care of everything very quickly. We spent an awesome vacation.

Before I elaborate everything, I will say this: Average. Am I satisfied: well, I am. Would I come again: No. After arriving from the airport with two small children, the room is not ready even after a long check-in time. After an argument, we get a better room. We enter the disaster room. Everything dirty. Only changed bed linen. Chaos. The guest relations service solves everything after a few hours. Food in abundance, but you have to be among the first to arrive, because the best food is not replenished when it is gone. Most foods are not labeled. Mediocre service. The waiters try to get away. Something is always missing. Or it is not served. The pools are very big and beautiful. The beach is great. The water is beautiful and clean. Sunbeds enough for everyone. The only serious drawback is that the city beach is next to the hotel, and the locals constantly enter the territory of the hotel beach. Praise to the guest relations department.

We are currently staying at Crystal Centro Resort (room 3101), and we love it! The staff is friendly, the food is tasty, and the pool and beach are great. My teenage daughter and I are having a really good time. Also, I highly recommend the SPA! The massage with Eva was amazing, and the peeling with Çağrı was so relaxing and professional. Don't miss it!

It is time to rate our one week stay in Crystal Centro, our second experience with Crystal hotels after a one week stay in Crystal DeLuxe two years ago. Let’s start by positive aspects : the rooms are rather fresh and fully compliant with the description. Amenities are at the expected standard. Special mention for food and beverages with a really nice buffet in the main restaurant (there is food for every taste there) and several A La carte options, accessible without reservation and at no extra cost (Italian, fish and seafood, Turkish). Globally the hotel is well managed and you feel the caring presence of the management staff, that takes care of details and is reactive to take actions when it is needed. Of course, a lot of activities are available, as well as a show and live music every night. Huge swimming pools, water slides for all children age, and a beautiful private beach is complementing the setting. Some potential improvements : Dark Curtains in most of the rooms are too short, you should ask the guest relation managers to fix it, they can easily fix it by adding an extra length of curtain. We reserved through the Central reservation for Crystal and Nirvana hotels, and at the same time reserved airport transfer back and forth. On day of arrival, our transfer was not waiting for us at the airport, we had to call the hotel and struggle to find a solution with the hotel night manager, who finally sent us a car. I generally do not recommend to use the Central reservation service, they are not responsive and not very professional (as our transfer failure is showing), better to reserve directly with the hotel in my opinion. In general, the paying services are expensive : for instance the Spa, not the best we have experienced in Turkey, is quite expensive in comparison to similar level. Nevertheless, we enjoyed our stay a lot and we recommend Crystal Centro. The location is also very good to visit the area.

Nice family hotel, specially food taste good than others. Free alacarte restaurants( can’t use all) only room size smaller. Room clearance and friendly staff, animation team funny and friendly as well.