The Chitvan Resort

MakemyTrip had booked this hotel in Ajmer. It is far from city. The landscape of resort is beautiful but the maintenance and upkeep of hotel leaves lot to be desired. Our room was upgraded but the bathroom had rusted pipes, torn towels, breakfast was not buffet so prepared whenever we wanted more and it was half cooked. Staff was courteous but management needs to be blamed. Have filled up feedback. Hopefully management has addressed it.

The place is very suitable for travellers to take a break. Right on highway. Neat and clean though an old structure. Perhaps due to very salty water. If room is towards the front, you will hear all the noise from highway traffic. One big negative is that no wifi is provided.

It was good. Food also very good staff good and good resort for family trips we will visit again and again

Poor customer service. The manager was unprofessional and unhelpful. Dirty rooms with lot of dust on all the stuff and furniture. Room was not cleaned before our checkin. Dirty hand towel in the room. Plumbing issue in the washroom was not resolved and the washroom leaked for our whole stay. They laid towels on the floor for the leaking water. Room was not changed. Asked for extra for room upgrade. Other room available was twin bed which is not acceptable for a married couple. Ac started leaking water as well in the middle of the night and the whole room was wet and the ac stopped working. No compensation was offered and not even an apology for the inconvenience. The manager said it was technical issue and nothing can be done about it. Pictures shows a beautiful luxurious palace looking hotel. However it's an old under maintained property. No public transport available to reach the property and its on the highway, far from the city. U have to do a taxi service which ask for unreasonable tarrifs. Ola and uber also not available.

The place is located nicely however the staff is very slow and bad to respond to the request for anything. They are understaffed and always only harp on the pricing. The upkeep of the place is good but the rooms smell mouldy. Basics like a room refrigerator is missing

It was a good stay over here, staff was really humble, beautiful property to stay at. Loved the overall experience, food was also good and service was quite fast