The Chitvan Resort

The place is very suitable for travellers to take a break. Right on highway. Neat and clean though an old structure. Perhaps due to very salty water. If room is towards the front, you will hear all the noise from highway traffic. One big negative is that no wifi is provided.

Poor customer service. The manager was unprofessional and unhelpful. Dirty rooms with lot of dust on all the stuff and furniture. Room was not cleaned before our checkin. Dirty hand towel in the room. Plumbing issue in the washroom was not resolved and the washroom leaked for our whole stay. They laid towels on the floor for the leaking water. Room was not changed. Asked for extra for room upgrade. Other room available was twin bed which is not acceptable for a married couple. Ac started leaking water as well in the middle of the night and the whole room was wet and the ac stopped working. No compensation was offered and not even an apology for the inconvenience. The manager said it was technical issue and nothing can be done about it. Pictures shows a beautiful luxurious palace looking hotel. However it's an old under maintained property. No public transport available to reach the property and its on the highway, far from the city. U have to do a taxi service which ask for unreasonable tarrifs. Ola and uber also not available.

It was a good stay over here, staff was really humble, beautiful property to stay at. Loved the overall experience, food was also good and service was quite fast