Ajman Hotel Managed by Blazon Hotels

The hotel has a great pool Attention is needed to improve the breakfast offering with more selections Unfortunately I witnessed one of the Managers making a staff member cry in public on the first floor bar reception yesterday lunch time, this was very unprofessional and he should have taken the staff aside in a room out of customers views! I did not pay for that as a n addition - I believe his name is Rafael, I spotted him a few times huddling with staff in different areas, but the conversation just looked casual not formal.. this is the reason for my score of 3 for service it would be 5 had I not seen the manager I would like to commend the [Russian] staff in cafe naseem, both at reception and floor runner - the floor runner took my special drinks request and had it prepared by the chef - she is always seen smiling - she should be promoted - Disha in first floor lounge was very warm and welcoming and made sure my elderly mother was taken care of whilst I was away

It’s a nice clean spacious property Rooms are nice . Swimming pool is good . Gym is very nice Dream and sauna are good too The most amazing part was we like the food

Wonderful hotel, all conditions for relaxation are good, excellent service, receptionists are very polite

Having stayed at this hotel for many years I have to say that I was bitterly disappointed with this trip We booked a King Sea View Room on a half board basis which I understood to be Bed Breakfast and either lunch or dinner I have a problem with my hip and when we got to our room i was disappointed that on previous occasions we had managed to book a room with a walk in shower The room we were given had a shower over the bath and the sealing around the bath at the tap end was all breaking away which subsequently caused the water to seep through and flood the bathroom floor To get around the issue of the Shower situation we agreed to occupy a suite at an additional 200 Dirhams per night, the room in question did indeed have a shower but unfortunately as it was located on the top floor I experienced a huge problem with air coming from the taps bidet etc which as i explained to them must be caused with air in the system To my surprise a lady on reception admitted that there was an issue with the plumbing on the top floor and despite several visits fro engineering the problem was not solved fully. The other thing I complained about was that the Half board in their terminology actually means bed breakfast and a 50Dirham contribution to eat lunch or dinner. When I pointed out that 50 Dirham didn’t buy a burger and chips in the sports bar the comment I received was that Burger and chips fell under the heading of a La Carte which in itself seems ridiculous. The holiday was pretty much ruined by these events but would comment that the staff working in the restaurants and indeed the guys who take care of the guests on the beach and around the pool were exceptional in their professionalism and care offered to all the guests as was the Food and Beverage manager who went out of his way to listen and take on board the issues we experienced. When we originally stayed at the hotel it was managed by the Kempinski Group and unfortunately all I can say is that the overall experience we endured over our 10 night stay was far from what you would expect from a 5 Star establishment

All the services is excellent!

Excellent hotel