Hiraya Wellness Resort and Ecopark

Good -Park like setting, pet friendly, many nice pools to use. Couple villa has own little pool surrounded by plants for privacy. Air-conditioned room. Warm shower water, local drinking water provided. Eating area inside room, ref and sink. Gated entry with gate guard. Provided breakfast, portions are local but quite filling. Plenty of onsite parking (watch out for coconuts above car). Golf cart with driver available but the walk is really short and mostly flat. Toothbrush and amenities provided. Ants and bugs are typical so not an issue (bug spray recommended for foreigners). Employees welcoming and very responsive and well groomed. Room service (took for all meals). Bad -lack of food menu in room with room service offered, housekeeping called Butler but not. Provided cell phone with load, load expired initially. Updates every 6 hours to phone via text message. 80% of time housekeeping could not be reached. Menu once either found on web site or brought to door many things not available and size of portion not clear. Food cold sometimes upon delivery and or not taste very good, food service is slow. Bar soap provided is nice but small (cut down from a larger bar). A bit of a drive to anything else nearby and not much else found to do here. Ugly -Breakfast order lost on last day to check out, was placed 6PM in person at door night before. If had not called would not have been provided (since we had pet with us, opted for room service) Housekeeping light not working at front door to make up room. Ref compressor noise. Sometimes arcing / hum noise coming from electrical panel. Expectation of vacationer not in alignment with profit margin site manager is attempting to generate from each stay. You are left with a feeling of overpaying for a level of service that was lacking and this felt in relation to how the business just seems to be run. Arrival was overwhelming (good) but departure needs improvement.

Excellent place for vacation.

We were alone in the resort during our stay and we felt the possible best experience of hospitality. The staffs are friendly and all our request were granted even the medicine I requested for my partner. We'll recommend!

Relaxing getaway from work! Definitely a must visit for a quick recharge! Fresh Air, Healthy hikes, Delicious Food for the tired soul! Very Hospital Staff and enjoyed visiting the rabbits! Will definitely go back! Planning to bring my family soon!

Will be back again soon and recommend to friends. Food superb & Highly recommended. Love to Stay at your Family Villa. Pools are clean. Hope you can add more activities for the kids or play grounds. And the animals encounter as well.

Pros: 1. Place looks new. Sheets and towels are also new and feels premium. 2. Breakfast was great esp the hot choco. 3. Front desk personnel were nice and very responsive. 4. Wifi and water pressure are both strong. 5. The personal butler touch was a bonus. Cons 1. The deluxe villa, which is supposed to be for 4 pax, is quite small. Its more suited for 2 pax. 2. Spa prices are quite steep. 3. Plunge pool is small. Management should consider making it heated, otherwise, guests will not find it of much use. 4. I understand that its an eco resort but a little more landscaping will make it more attractive to guests