Golden Sunrise Machupicchu

I put the do not disturb sign on the door. At about 9am the maid walked in while I was not wearing pants. I went to the front desk to tell them. They said sorry and shrugged. I told them it is not OK that a maid goes into a room with a do not disturb sign on the door. I then went out for only 1 hour with the sign still on the door. When I came back, the maid had been in my room AGAIN!! Again I went to the front desk to tell them and they could not give me an answer as to why the maid went into my room for a 2nd time with the do not disturb sign still on the door. I felt violated and unsafe. Do not stay here if you want any kind of privacy in your room, the maid will just let herself in while you are naked and no one will care or do anything about it

I found this hotel after having a horrible experience at another hotel nearby. Angelina was so kind and helpful when I came in very stressed, tired, and frustrated carrying my kid who also had little to no sleep the night before. After telling her my experience at the other hotel, she offered to show me my room before I paid so I would be comfortable. The room itself was wonderful. Large bed, much larger room than many hotels around, smelled good, was clean, and had hot water. The hotel is nice and convenient from the train station drop off, and there is laundry next door. There is also an elevator, which is really convenient. The breakfast is actually breakfast with a large buffet with many options, way better again than the other hotel we stayed at. They store your luggage after checkout as well, and even though the hotel was almost fully booked, Angelina remembered us every time we walked in and out, and even offered us an umbrella or rain coat on a rainy day. In comparison to the nearby options, I'd choose this one 1000 times over.

Decent rooms in terms of size. Our room had a funny smell and we realized later that our toilet leaked. The shower was hit or miss. Some days it took 10 minutes to get warm, one day I had to take a cold shower, but then the next morning it was totally fine and hot. A little unpredictable. The location was fine, Aguas Calientes is small and walkable. The room was reasonably clean. The breakfast was hectic because everyone got an early start to Machu Picchu and they only had a single person working the kitchen, so they constantly ran out of juice, eggs, bread, etc. The front desk staff was not great. They took our passports at check in and told us we could come back to pick them up in 20 minutes (would have been nice if they had offered to deliver them to the rooms but OK). When I showed up downstairs to retrieve my family's passports, the front desk and lobby area were empty, a stack of 10+ passports was displayed on the bar and the door to the hotel was propped open. Anyone could have walked in from the street and grabbed the stack on passports!! I would not recommend this hotel. There are enough other choices in Aguas Calientes.