AngelaWu
April 19, 2025
The room is simple, not as big as it is in the suburbs. It is actually at the level of a three-star business hotel. What is infuriating is that they said there is a free bus pick-up service, but later they said there is no. However, there is a free bus service in the community. I asked the hotel staff, but they didn't say where to get on the bus at the subway station. They kept saying that it was not their service so they didn't know. I was so angry that I said it was a four-star hotel and gave it an extra star.
The service was given three stars because my room needed service, and I didn't have to wait for a long time, but I made at least 5 calls for the pick-up problem. I was asked to run back and forth in the rain with 2 luggages and ask different bus drivers. Finally, after an hour, I found a bus that passed by the hotel. This experience is very bad. The hotel staff is poorly trained!
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