We visited at the beginning of May this year, and I was absolutely enchanted by Crete and this hotel. I can't wait to return—and we certainly will! *From the very start:* We were warmly welcomed upon arrival. My parents were quite tired from the journey, and everyone ensured that my father felt like he was already on vacation. The hotel manager, a very kind woman, greeted us personally. Christa, who took care of us, was invaluable! She was understanding and didn't let the language barrier with my parents be an issue. Always helpful and smiling—truly wonderful! We enjoyed joking around; she showed us everything in the room. I hope we meet again! *The room:* Very nice and clean, with housekeeping doing a perfect job. Thank you for accommodating my father's disability by placing us on the lowest possible floor; it made him feel independent. The private pool was consistently cleaned. The gifts in the room were a delightful surprise. *Dining and service:* Indescribable! Everyone was incredibly kind, helpful, and most importantly, smiling! Thank you to all the staff; your efforts made our holiday exceptionally enjoyable and comfortable. Special thanks to Christina for always being there to help. Every time I entered the restaurant area and saw her, I couldn't help but smile! You treat everyone equally, which is truly special. The beach bar staff member, even at the end of her shift, would check if we needed anything else—so sweet and always striving to please. *Hotel location:* Situated on a hill, but for those with mobility issues, there are always staff available with golf carts or cars—always smiling and helpful! *A special thank you:* For the surprise for my mother. On the day of our departure, she celebrated her 65th birthday, and the day before, a cake awaited her in the room! It was incredibly touching to see how much you care for your guests. We were all moved! *Farewell:* Christa gave us beautiful gifts filled with positive energy, which we brought home with us! It was also invaluable that she waited until our transfer arrived. The hotel manager also came to say goodbye. We've shared our experience with all our friends and recommend your hotel to everyone! This region of the island, Elounda, and especially your hotel, are magnificent! Thank you once again for everything! I can't wait to return to room 109 and see you all again. ❤️
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