Sentido Apollo Palace

Wonderful experience, The staff are very helpful. The place is perfect for families, a lot facilities for children.

I don’t even know where to start with this review because I’m so disappointed in this hotel. Upon arrival, we were told to pay a tourist tax of £105 which I thought was quite a lot. I saw a recent review previously that said they paid £70 so it was a bit of a shock. Room 915 - They had a golf cart to whisk us round to our room which was 915. Once we looked around the room, we found it to be infested with mould, the air con didn’t work nor did the fridge. The couch was also filthy. I emailed ahead to tell sentido that we were here on our honeymoon and requested a double bed but despite constantly asking whilst being here, we’re still in twin beds. I also saw other reviews that said if you emailed sentido in advance that you’re celebrating a special occasion, you get a fruit plate or wine in your room. We didn’t get this. I complained to the hotel because there was no way I was staying in a mouldy room (see the pictures for yourself). Room 1704 - So we got moved to room 1704. It was an improvement but found it odd that the hotel moved us (a couple with a 7 month old baby) to the adults section. I felt bad for the other rooms as they had paid to be away from children and are now next to a teething 7 month old 🤯 we had a wet room for our bathroom and it was constantly full of flies and mosquitos as the cleaners would leave the bathroom window open. Would definitely recommend a bottle of raid. The floor was also constantly wet which was really annoying. We also emailed to tell them that we didn’t need a cot in our room since we were bringing our own but for some reason, they put a pop up child’s bed in the room. I was really confused. After we had been to the pool, I opened the terrace door to hang our wet stuff on the chairs, only to be smacked on the head by a metal frame that had come off the fly screen. I told the hotel and they told me they’d send someone out to fix it and that they were sorry it happened. We went out for the day and then I went back out into the terrace, I tripped over the string the metal pole was attached to. I managed to stop myself so I wasn’t hurt - I didn’t know it was there. So I contacted the hotel again about what had happened for them to finally send maintenance out. The maintenance guy looked at us and said why didn’t you tell reception earlier. I was about to explode at that point. The guy didn’t fix the issue, no replacement installed and instead just ripped the metal frame off the door and called it a day. This meant we couldn’t open the door but was kept under the promise that someone was going to be there the next day to sort it all out properly - it never got sorted out. So I told the hotel and once again, we got the typical sorry it happened message. This was all over WhatsApp as you contact the hotel via WhatsApp when you’re there. They couldn’t honestly give 2 hoots that one of their guests just got smacked on the head and then tripped over something caused by their negligence. We spoke to TUI about it wh

Great location in the quiet resort of Mesongi within walking distance to the beach, the local supermarket and small selection of taverns. Handy bus stop to Corfu town right outside the hotel. Beautiful hotel grounds full of rose bushes and olive trees. We stayed half-board in a newly-renovated deluxe double room (King size bed and a sofa bed) with a large TV and air-con. Comfortable bed, small fridge, the room was well serviced by friendly housekeepers, but the balcony was a bit on the tight side. Unfortunately, the hotel did not live up to our expectations once we left the room. While there was a decent selection of tasty well made dishes at breakfast and dinner, only one of the three advertised restaurants was open. The same with the swimming pools - the main pool with new comfortable sun loungers only opened on the day we were leaving which was very disappointing as this wasn't mentioned upon booking. The adult-only pool which we did get to use was very cold, there were no mattresses on the sun loungers and the jacuzzi seemed to be off most of the time with the staff offering no explanation as to why. Most of the days we just headed to the beach. The bar at that pool was also closed by 5pm every evening. There was another large swimming pool with slides aimed for kids and families which we did not use. While the hotel did their best to entertain (music/games), it catered mainly for French speakers. In the evenings we were looking forward to having drinks at the hotel's two open bars, however they were both very poorly run, only one beer on draft and pricey poorly made cocktails served in plastic glasses which we ended up not finishing. Staff at both bars were slow, unfriendly and disinterested with the main bar shutting at 10:30pm. Messonghi has some small taverns so I'd recommend skipping the hotel and heading to them if you're looking for a properly poured drink in an actual glass. Do take advantage of the private beach. While it was not serviced by the hotel staff while we were there and there were no mattresses on the sun loungers, the Ionian sea is beutuful, crystal clear and the views are spectacular.