Iolida Beach by Smile Hotels

Well this is definitely not a 4* hotel. I will start with the positives, place is clean lovely pool area and nice and close to the beach. The room was a decent size and shower was lovely. Our room was cleaned everyday and fresh clean towels replaced everyday. Good choice at breakfast and my husband loved the coffees. Now for the negatives. On arrival I said I had emailed and requested a better room with a sea view wanted it to be a little extra special as it was mine and my husband’s birthdays. Reception said yes yes sea view. Well we were taken to our room up to 7th floor and then straight to the back of the hotel and back out on the back road to another block completely away from the hotel our view was definitely not the sea view I had requested. But reading the reviews this happens quite a lot with TUI holiday makers which is not a good thing. Even though the breakfasts were ok and plenty to choose from. We thought the food in the evening was not up-to par and we ate out most nights. Most of the staff were quite pleasant with an exception of a few, so miserable and Looked like they didn’t want to be there. Also when you were eating your breakfast some staff couldn’t wait to clear the plates away even when they still had food on and you obviously hadn’t finished. Overall Chania is a lovely place especially the town, we did have a good time once we overlooked the negatives. And We would return back to the resort

Me and my friend visited in October 2024 for 8 days, at first glance this is not a 4 star hotel as tui have advertised and I do feel by the pictures that we were catfished a little bit. We was not happy at first but decided to make the most of it. If you are wanting a lay in in the mornings there is no chance of this as we was up at 7:30 every day just to ensure we got a sunbed by the pool! Sunbeds on the beach are 10 euros everyday for 2 with 2 small bottles of water which I find ridiculous! I see a lot of reviews talking about the British being shoved to the far end of the hotel as opposed to the beach side, this was no the case for us as luckily we had a room on the beach side. Breakfast is on the beach side, lunch and dinner is on the other side which is sometimes quite annoying but the beach side bar offers snacks from lunchtime to around 5pm it is very basic but it does the job. The food at dinner always had a theme and we never found a problem with this we loved it! The drinks machine was always either flat or not flavour it was very hot or miss but always go for lemonade it was the only one that seemed to taste okay all the time! We went out for dinner a few times and there are 2 restaurants we definitely reccomend Kri Kri restaurant and refresh beach bar and restaurant there food was amazing and the staff are so lovely! Really good prices too so is a must if you are visiting! Overall we would stay again but only if the hotel was modernised and had more entertainment.

Firstly this is NOT a 4🌟 hotel and priority and best beach front are given to.Scandanavians. If you don't go to breakfast by 7.30a.m no chance of a sunbed as already taken by yellow towels. The food is average and evenings is like a free for all (no dress code)and guest clearing own tables as not enough staff The staff look scruffy, no name badges, and the restaurant manager just stood around instead of helping No manager in beach bar. With guests wandering around bikinis etc even though it clearly states not too.No one to enforce this, lack of free cocktails etc .. The pool the British side is uninspiring and boring Wont be returning sadly Lovely on the beach but thats about it.

the welcome was pleasant and the employee's explanation was very informative, in relation to the hotel in general it is pleasant, but honestly it did not deserve the 4 stars it boasts. First we had an upgrade where the apartment we chose did not have a sea view and we were given the same one with a sea view, but this view was 150m away, which in my opinion is very far, secondly, on both nights so the air conditioning was throwing water while we slept, we complained and the problem was solved, thirdly, at the end of the day we never had hot water, we complained and the problem remained, but the worst thing was the allocation of the apartments, we traveled with another family of 3 people, This family also had an upgrade in their apartment, they were given a superior suite that was larger than the apartment we were in, we, who were 4 people, stayed in a smaller apartment than the family of 3 people... In terms of the restaurant, the food was delicious but Nothing spectacular, what surpassed it was the friendliness of the staff.

We have just returned from a wonderful week at this hotel. Food was incredible and having the choice of two pools was perfect! Room was cleaned every day Young man helped us with luggage on our arrival and we were always happily greeted during our stay. This is the most my 6 year old has ever eaten on holiday so there really was something for everyone! Would love to visit again in the future x

Fantastic hotel, a solid 3-4 star, all inclusive experience for families and couples. Facilities - 2 pools, very clean, decent size, safe access across the road via a bridge. Beach is beautiful, clean, you pay for sunbeds (~10Euros for 2 for the day). Rooms very clean, tidy and well kept. In our room the safe was broken, but minor issue only. All inclusive food and drinks - very good, good variance day to day (it is still an all inclusive). Staff - all fun, inclusive, great attitude and friendly. Its not mandatory but would recommend occasional tipping. Recommend: Learn some Greek language basics its fun and shows the locals you are making an effort. Bus trip into Chania (they only take cash) to see the Old Town Marina, evening is best, note very busy but beautiful Hotel massage team - great massage, expensive, recommend haggling but worthwhile. Waterpark - good fun, get the mini train.