Caramel, A Grecotel Resort to Live

Zeer vriendelijk personeel!

Together with my wife i came to this elegant and beautiful hotel. The rooms are tastefully decorated and very well maintained. The service in the whole hotel is impeccable and with a warm and welcoming touch. You absolutely have to have dinner at the Fine Dining à la carte hotel restaurant close to the pool area. Food and wines are delicious! The Caramel Grecotel is an excellent choice if you come to the Island of Crete!

Enjoyed a lovely relaxing break with family at Caramel. From start to finish, the staff couldn’t be more accommodating. Beautiful rooms, close by to the lovely town of Rethymno, Caramel is so peaceful! Their renowned Greek hospitality is second to none and the food and drink is 5 star - special thanks to Front of House Maria, for always going the extra mile. Thoroughly recommend for families and couples.

Amazing resort with a warm, family-friendly atmosphere and excellent food. Every meal was a delight, beautifully presented with a great variety of dishes. The staff went above and beyond with their friendly and attentive service, making our stay truly exceptional. A special thank you to Alexandros and his team for their outstanding hospitality. We can’t recommend this hotel enough and would gladly return.

The hotel was so beautiful and the service excellent, food healthy and delicious, and there’s simply not much negative to say. The only things however I missed as a mum for two kids (age 5 and 2) was a more kids friendly beach (stone and rocks in the beginning) and some more space where the kids could run around near the dining area. When the kids finished eating we felt we had to hurry finishing up the food so that the kids didn’t run around in the buffé or around other people enjoying their dinner. Except from that, truly excellent. A special shoutout to the food and beverage manager Alex. He was so kind to us and our children who became such big fan of him. We will truly visit some other time.

This is a small, beautiful boutique hotel with clean, spacious rooms. We stayed in a Junior Suite Garden – lovely, but the terrace lacked privacy as there’s no screening to the left or right. The hotel has only two restaurants: the buffet (also used for breakfast) and the à la carte restaurant by the pool, which oddly closes on Tuesdays and Sundays – a detail that’s hard to understand. At lunchtime, you can eat by the pool without reservation (you are not allowed to make any reservation), but shaded tables are limited and often unavailable. The pool is large and attractive (non-heated), but the service there was poor. A major downside was the beach and beach area: very rocky and not inviting at all – we didn’t enjoy it. While beach service is supposedly available, in seven days we were never once asked if we wanted a drink. We always had to go to the bar ourselves. Reception and restaurant staff were very friendly and helpful. Buffet food was of good quality with decent variety. However, the à la carte prices felt exaggerated. Overall, it’s a 5-star hotel with some clear areas for improvement.