I've never had a horrible experience with hotels - until now. our accommodation was always at least clean, if not wow. however, this time, Solimar Dias Hotel exceeded all expectations of the terrible. in the room we were greeted by a dirty toilet seat, toilet elements that fall off, and ants on the bed. our room was changed the next day - it was ok. then the area where you eat - dust next to the plate, dirty cutlery and the people working were so careless. there was always a lack of cups and small spoons. the food was mostly desperate, ineatable and tasteless. flies flying all over the food. the rooms are not even cleaned every day, the towels are not changed every day, sometimes three days passed without them being changed, so I asked for clean ones. the terrace is unusable because there is an external air conditioning unit that blows into the terrace! all the seating furniture in the lobby was deformed and uncomfortable to sit on. The chairs in the garden(terrase) were almost all wobbly, I witnessed the scene when the chair broke after a guy sat on it and he fell on the floor - really horrible. I didn't think going in the pool when I saw all this. the snacks between meals were poor, some pastries mostly. simply everything in this hotel is bad for the price we paid. our vacation was ruined by being nervous, I was even sick for the last 4 days, I couldn't wait to get home. what can be misleading is the excellent rating on the booking - I don't know which people are so satisfied, but believe me, this is not even a decent hotel, and I've been in two stars where everything was at a higher level, and in three where everything was much better than here. I would not comment Crete because we absolutely did not like it, there are non-stop waves and the beaches are average.
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