Hotel Family-friendly Addis Ababa

Hotel facilities are perfect but the service is really rubbish. The shuttle driver and security are the best service staffs. The other staffs are not professional especially the reception. They gave you reasons for not giving you the same type room you stayed exactly like previous time. And the reception said “our business is down now” excuse me . You represent the biggest hotel of the country not a vegetable shop. And there is some details with room are not good maintained like shower room, water doesn’t go down.

How should I put it, I booked a hotel for someone, with breakfast included, but when I went to have breakfast in the morning, I was told that there was no breakfast in the order. I have reported this to customer service, but to no avail so far. Everything else is fine

Every time I go to Esse, I live in this hotel. The location is good and it is convenient to eat. The hotel staff is very friendly. You can contact the hotel in advance and have a free pick-up and drop-off service at the airport.

It's hard to say this hotel is great, but it does have a glorious past. Even the locals say this hotel is too old. The overall interior decoration is stuck in the 1990s and is not in line with modern life. The biggest problem is that I stayed for five days and there were too many mosquitoes in the room. It was so noisy every day that I couldn't sleep well. This is the biggest problem if I choose to live here. But it has a great location, nice staff, good breakfast, and a big garden.

I recently stayed at this hotel and had a good experience. The service was consistently friendly and helpful, making me feel right at home when I arrived. One of the best features is its convenient location near various Western restaurants, making dining out easy. Additionally, the hotel offers a free bus service to the airport, which is a significant plus. My room was spacious, clean, and comfortable. The large eating area was another highlight, offering a relaxed and inviting atmosphere. The menu options were diverse, catering to various tastes.