Hotel Sofitel di Abu Dhabi

It was a good stay.. one thing the elevator and the lobby is not in same level so making it hard to carry luggage

In the room 918 the carpet was stained and there was stains on the wall. The most disappointing thing was the the pool was under renovation so we were unable to access the pool and had to leave the hotel and go two towers down to tower 2 and use the pool there this was very inconvenient. Had we know the pool was under renovations we would have booked else where as the children were looking forward to that the most.

Actually I think to leave the bad feedback for this hotel because of some things, I was expecting from this hotel, when I came with my mom i suddenly felt like the hotel doesn’t match with pictures in reality of this hotel and I was trying to cancel my booking but the trip come had some policy and the guy in reception was so polite and professional he change my room with very nice room with balcony face to the beach, my mom love that room and I change my mind. When we start to leave for few days I realize that it’s really nice hotel, people are polite and very respectful, always smiling and trying their best, the buffet was excellent, thank you chef for cooking delicious meal and we love that, we enjoyed a lot with my mom, breakfast amazing very fresh food and clean!!!! The room was very clean and the workers were very friendly and polite especially Mohammed was cleaning my room 514 he very friendly and so respectful with shining eyes!!!! My Mom love that place we enjoyed a lot and security was helpful and respectful!!!! Thank you guys we enjoyed a lot!!!! I would love to come back again maybe next time🥰特别感谢您们！服务特别棒！下次再来！

This hotel is so beautiful and elegant and its situated right across the river of the Grand Mosque. The staff were polite and helpful, beds extremely comfortable and taxis readily available to go anywhere. On a plus side as well, its located on the beach front plus it has a huge pool and even kids play area. It was a really pleasant stay and will definitely consider here again the future.

The hotel is well priced for what is offered , it is a little out away from the hustle bustle , but ideally located within 15 mins from corniche and 10 mins from grand mosque. Rooms are clean modern and good sized . The staff are amazing and ready to Assist all guests, our experience at this place was excellent for the short time spent as it was just to rest during a long flight lay over. A big thank you to Rehmet who’s was of great Assistance. Taxis are available outside the hotel and hotel staff are Always willing to assist getting a taxi from the hotel. .

average good It's NOT 5 stars hotel it needs allot attention regarding cleaning some clear spots on carpet and sofa plus hair on washroom & floor noticed the basket was without cover besides the check-in Mr A.. was tricky my room on sea view already paid automatically put me on city view was done without apology however the lobby stuff amazing and in check out was cool attitude regarding giving extra time.

I only stayed one night at the Premier Inn. The location is great for a stopover. But there's nothing nearby. The hotel has a Costa Coffee and a restaurant, so you won't go hungry. The hotel offers a shuttle service to the airport, which you can use free of charge. My room was really great. After months of traveling, I finally had a bathtub, which I immediately used. I wouldn't recommend it as a hotel for visiting Abu Dhabi. There are certainly many hotels close to the city center. But for a stopover, it's simply perfect. The drive to the airport takes about 15 minutes.

We arrived at reception and greeted by trainee staff we were 2 people she keep asking for other passports very strange hotel was booked for 2 people. There were no tea or coffees, which we had to get by phoning reception, also no toothpaste or brush, which they advertised had to ask for it. Asked for wakeup service which they call 30 mins early. Rest an average hotel.

We arrived at the hotel at 1 PM to store our luggage and returned at 6:30 PM to check in, only to be informed that a power outage had caused the computer system to malfunction. The front desk suggested we go out for dinner and come back in 15 minutes. However, when we returned at 7:30 PM, the system was still down, and we were assigned a room on the second floor. This room faced the street, so it was quite noisy, and there was an unpleasant odor on the second floor. According to my Trip App, the room I had booked should have been on floors 4 to 9. Additionally, the key card didn’t work, so we went downstairs to discuss changing rooms with the front desk. They explained that the computer system was still being restored but quickly arranged for us to move to a room on the 18th floor. The new room had no odor, was more spacious and brighter, and the bathroom was also clean and odor-free, significantly improving our comfort. However, we were still waiting for the room to be finalized until around 8 PM. At about 8:30 PM, a front desk staff member knocked on our door to return our two passports, emphasizing that they had been kept very safe and that we had no need to worry. Although we encountered an unexpected situation like the power outage, the hotel staff were very friendly and handled the issue quickly, making the overall service experience quite satisfactory. As for the hotel breakfast, the price displayed on the mobile app was 55 AED, but the actual cost was 75 AED per person. The restaurant manager initially told me the price was 69 AED, but when it came time to pay, it was changed to 75 AED. I hope the hotel can clearly display the prices in the lobby or at the entrance of the restaurant to avoid any inconvenience or dissatisfaction caused by language barriers, such as using Arabic. Additionally, the breakfast selection was quite limited and the quality was average. I hope the hotel can improve the variety and quality of the breakfast to provide a better dining experience for guests.